ITIL, Production Support/Senior Software Engineer

Job description

Job description

Some careers shine brighter than others.

If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of a Senior Software Engineer

In this role, you will:

·  Specifically the successful candidate will:
·  Act as the TTS Point of contact between delivery teams and Fusion Service Desk for transitions and high light any risk associated with the releases/Change Request and work collaboratively with TTS Lead and relevant Leads.
·  Agree the Operational Acceptance Criteria for a delivery and monitor progress and acceptance of the artefacts to the agreed time scales.
·  Review and feed into the Delivery plan ensuring activities involving Fusion IT activities and timescales are agreed with the relevant teams;
·  Create and manage Knowledge Transfer (KT) Plans, arrange sessions for the transfer of knowledge and key artefacts, such as documentation, from the delivery team into FSD;
·  Ensure test scenarios have been reviewed and approved by Fusion IT teams and that test completion reports have been reviewed ensuring any open defects and technical debt have agreed workarounds in place and been accepted by Fusion IT Teams;
·  Review and accept Dress Rehearsal and Cutover Plans, ensuring Fusion IT teams resourcing requirements have been agreed;
·  Ensure key tollgates, such as Go/No Go meetings have been arranged with Fusion IT Teams attendance and have an agreed outcome for moving forward;
·  Monitor progress of the delivery and transition activities and providing reports to the TTS Lead;
·  Escalate issues and/or risks to the TTS Lead in a timely fashion, i.e.., high severity issue must be flagged immediately.

Requirements

To be successful in this role, you should meet the following requirements:

·  Mandatory Experience and Attributes:
·  Experience of Transitioning IT Services from Project Delivery into Production Support;
·  ITIL Certified, Foundation level minimum;
·  Exposure and understanding of Enterprise Resource Planning system – Oracle Fusion Preferred;
·  Managing multiple transitions simultaneously, from new large country deliveries to small project changes, to tight timescales;
·  Good spoken and written English;
·  Effective relationship management skills, possessing proven experience in building relationships and supporting internal customers;
·  Able to challenge actions/decisions/timescales if not in Fusion IT teams interests.
·  Desired Experience and Attributes:
·  IT Project Management;
·  IT Development Lifecycle;
·  Risk Management;
·  Testing / Quality Assurance;
·  Service Improvement.

You’ll achieve more when you join HSBC.

www.hsbc.com/careers

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by – HSBC Software Development India