IT Service Management (IT Change Management) /Project Manager

Job description

Job description

Some careers shine brighter than others.

If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.  

HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.  

We are currently seeking an experienced professional to join our team in the role of Project Manager.

In this role, you will:

·  Owning and leading engagements with Audit, 2LOD, GCOO, and external parties on Control or process-related reviews and queries, and drive remediation of any resulting Audit actions, Helios risks, MSIIs etc.
·  The face of the Group Change Control on behalf of the Global head of Change Enablement for GBGFs and other stakeholders.
·  Operating processes to ensure Controls and performance are met and can be evidenced, and oversee key forums, materials, and reporting.
·  Owning & maintaining the Change Enablement FIM, Operating Instructions, procedures, and all control related supporting documentation.
·  Acting as a counsel to Global Head of Change Enablement and wider Change Enablement teams on Control and Audit related items.
·  Leading key forums with GBGF Control representatives to ensure that the Change Control is consistently operated across the Technology organization.
·  Contribute towards Continuous Improvement of Change Enablement internal processes through data analytics, stakeholder and management feedback, and industry best practices.
·  Conduct deep dives into available Data & MI to identify shortfalls in Key Control or Performance Indicators and drive remedial actions.

Requirements

To be successful in this role, you should meet the following requirements:          

·  Exposure of owning and managing Technology Controls for a large organization with diverse stakeholders is preferred.
·  Experience of engaging with both internal & external auditors and regulators is preferred.
·  Skills & experience in managing IT Service Management processes, especially IT Change Managment.
·  Stakeholder management skills, especially ability to explain complex concepts across a wide range of stakeholders.
·  Skills and experience in reporting, data analysis and preparing material for senior exec consumption is essential.
·  Good prioritization skills, able to handle multiple fast moving workstreams in parallel, with Agile working practices a bonus.
·  Eye for detail around data & MI to identify trends and drive improvements.
·  Excellent communication skills – written, oral, presentational.
·  Situational Leadership

You’ll achieve more when you join HSBC.

www.hsbc.com/careers   

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by – HSBC Software Development India