Operations Transformation Lead, GSC Cairo

Job description

Job description

Some careers have more impact than others.
If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Operations Transformation Lead.

Principal responsibilities 

·  Drive transformation projects to deliver an agreed set of business objectives and meeting the overlying portfolio strategy in Global Payment Solution (GPS) Transformation

·  Under guidance from workstream Lead, build strong relationships and partnership with executives, leaders and teams across the functional and geographic landscape to enable the changes aligned with local/regional transformation objectives.

·  Identify and recommend innovative solutions that consider and include suitable appropriate emerging improvement trends and solutions.

·  Working across regional and local teams to ensure commonality of understanding and objectives and raising to manager attention in a timely manner when conflict arises.

·  Anticipate issues and risks and escalate them quickly, with an understanding of the critical path. Contemplate contingencies and develop strategies to manage risks.

·  Support the transformation of customer’s end to end journeys. This will be achieved through the application of reengineering, continuous improvement, Lean six sigma, agile, migration, production management tools, API, Workflow, Robotics Process Automation and cognitive technologies.

·  Deliver step change in operational performance (cost, service levels, and customer satisfaction) through identification and successful initiation of new process improvement initiatives aligned with local/regional transformation initiatives.

Requirements

·   Experience working on process improvement initiatives in HSBC or other large organizations. Financial services organization experience highly preferred.

·  Good working knowledge of functional area in an operational or consulting capacity

·  Good Knowledge and experience of the change process, project lifecycle and consulting tools and techniques, PMI / Agile / Prince2 certificate would be an advantage

·  Track record of execution on Lean Six Sigma or Process Improvement projects to successful completion is an advantage

·  Demonstrated ability to build professional relationships with stakeholders using formal and informal networking skills.

·  Good problem-solving skills using end to end process reviews and data driven analysis.

·  Exposure / experience with Robotics / A.I. and other light automations tools & techniques will be an added advantage.

·  Understanding of how technology/process improvements add value to the business and to the end customer.

·  Experience working across cultures and in matrix organizational structures.

·  Financial acumen: ability to develop a business case, quantify benefits and translate ideas into outcomes.

·  Good English enabling good written & verbal communication skills.

·  University degree holder and PMP/Prince2 Agile Certifications

Due to the urgent hiring need, candidates with immediate right to work locally and no relocation need will be prioritised.

The chosen candidate for this role will be required to undergo enhanced vetting. Subject to local laws, this will require the individual to satisfactorily pass a series of additional checks as part of the recruitment process and on an ongoing basis, if appointed to the role. HSBC Group reserves its position with regard to any steps which it may take in relation to any material adverse findings which arise either when the checks are originally completed, and/or if relevant, on an ongoing basis. For more information about the enhanced vetting for this role please contact the recruiter for this role.

You’ll achieve more when you join HSBC. 

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.” 

Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

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