ISB Relationship Manager

Job description

Job Advert Details

At HSBC, our purpose is opening up a world of opportunity and by joining our team, you can be part of something bigger. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible.

Here in Belgium, you’ll help evolve and grow our business.

In this role you will:

·  Grow sustainable revenues from the existing customer portfolio and through targeted acquisition of new quality customers
·  Ensure proactive relationship building/customer contact plans and pipeline management for both existing and new customers
·  Monitor an own client portfolio and generate quality assets through the use of appropriate risk management tools, priced appropriately for risk and within customers ' and HSBC's risk appetite
·  Structure credit facilities to ensure optimum balance between customer and HSBC interests while remaining within the bounds of prudent banking
·  Proactively grow international/cross border revenue
·  Ensure timely and accurate maintenance of customer information and deal pipeline on relevant systems as required
·  Work collaboratively with other Global Businesses, Product and Service Partners to identify opportunities to connect customers to opportunities and strengthen the relationship
·  Develop effective strategies to manage customer relationships, anticipate customer needs and provide a superior quality service to position HSBC as the market leader in this segment
·  Support senior managers by cross-pollinating sales best practices across and between regions, along with leading/participating in local/regional/global initiatives that result in higher returns
·  Deepen understanding of the client through pro-active credit risk assessments and customer due diligence reviews
·  Confidently manage financial crime risk throughout the client lifecycle by identifying, assessing, accepting, monitoring, escalating and mitigating risk
·  Ensure adherence to all applicable operational risk HSBC Standards and policies, reporting any breaches in accordance with local procedures
·  Ensure prompt escalation or sharing of relevant information relating to the client, so that members of the client coverage team can form and maintain a comprehensive understanding of the risks to HSBC by the client.

You should apply if you have:

·  Minimum of 1-2 years’ experience in a similar position with international exposure.
·  Good level of business acumen and commercial awareness, including economic, cultural, procedural and regulatory issues
·  Ability to interact with business customers at all levels
·  Strong team player, open communication/ knowledge sharing
·  Excellent interpersonal skills and ability to interact and build relationships with internal and external stakeholders
·  Strong ability for multitasking and result driven mind-set
·  Proven ability to deliver creative and flexible customer solutions
·  Proven ability in identifying and meeting customer needs through matching a broad range of products and services
·  Strong analytical skills
·  Strong credit assessment skills, particularly with regard to more complex and structured facilities with an international dimension
·  Risk knowledge, internal control, corporate governance
·  Working knowledge of applicable security / risk concepts and methodologies
·  Strong language skills: English fluency (required)
·  Time management skills, effective, determined, resilient, well-organized, autonomous and flexible.

We are hiring a skilled and experienced candidate for either GCB 5 or GCB 6

Even if you feel you do not meet 100% of our qualifications, we encourage you to apply, if you believe this role is right for you.

What you’ll get in return:

Not only is HSBC a great place to work, but we also offer the following unique and exciting opportunities and benefits:

·  We’ll help you progress your career, including access to development programmes, mentoring and coaching, as well as world-class training through HSBC University.
·  You can work your way and will have a say in when, where and how you and your team flexibly work together.
·  You’ll have opportunities to work internationally - this can be your place to start and branch out to anywhere we have offices. 
·  You’ll be able to join our Employee Resource Groups that bring together colleagues with shared characteristics and common interests. 

Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

For further information on building your career at HSBC, please visit: www.hsbc.com/careers