Investigations Officer

Job description

Job Advert Details

Some careers have more impact than others.
If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

Global Functions (GFs) play a vital role in supporting the bank’s Global Businesses and offer a broad range of career opportunities in areas from legal, risk and finance to human resources, sustainability, marketing and communications. Their operational and functional teams around the world help HSBC’s Global Businesses to operate efficiently and effectively on a day-to-day basis. They also focus on controls and governance to reduce risk and protect the Group’s reputation.

We are currently seeking a high calibre professional to join our team as an Investigations Officer.

Principal Accountabilities: 

Impact on the Business

·  Coordinate the information gathering and sharing with industry investigators and law enforcement officials to develop cases to prosecute alleged suspects and recovery of fraud losses. 
·  Design and implement a training program to develop new and incumbent employees in the detection, prevention and investigation of fraudulent activity. Create and implement departmental policies and procedures, including ensuring that incidents are processed in an accurate and timely manner to meet compliance and regulatory guidelines.
·  Fraud Prevention and awareness training.
·  Fraud reporting requirements to Group/ regional offices.
Customer / Stakeholders

·  Ensure that the high level of customer service is maintained when interacting with the customers.
·  Resolved escalated issues for customers or other HSBC departments using investigative skills to research and provide quick resolution. 
·  Liaison with law enforcement agencies and other government, banking and security contacts.
Leadership and Teamwork

·  Support Line Manager design/deliver fraud awareness/fraud detection training slides
·  Coordinate with other team members to ensure that the daily tasks are completed in a timely and accurately manner.
·  Other duties or responsibilities may be assigned by Line Manager
Operational Effectiveness and Control 

·  Monitor thorough completion, account investigation by staff and provides constructive feedback to include performance improvement if applicable.
·  Comply with the requirement of internal policies/ procedures and regulatory.
·  Monitor key department indicators (qualities, prevention, detection, fraud setup, recovery) and makes recommendations on areas of opportunity.
·  Perform complex and special projects independently.
·  Coordinate information gathering and sharing with other Fraud units to improve processes and fraud prevention.

Information

Certifications, Qualifications and Experience:

·  Bachelor’s degree with 2 years experiences in banking industry.
·  Have a sense of fraud and familiar with all kind of fraud, keep abreast with fraud trends to adjust or appropriately change the rules to detect fraud or prevent fraud loss.
·  Flexible, customer centric and team working, patient & empathy.
·  Ability to work in a high-volume, fast paced environment is required.
·  Proficiency with personal computers and basic software packages and specialized applications.
·  Excellent communication and presentation skills.
·  A knowledge expert who has the ability to teach/mentor others.

You’ll achieve more when you join HSBC. 

http://www.hsbc.com/careers

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by The Hongkong and Shanghai Banking Corporation Limited