Head of Conversational Banking and Artificial Intelligence - HK Business

Job description

Job description

Some careers grow faster than others.    

If you’re looking for a career that will give you plenty of opportunities to develop, join HSBC and your future will be rich with potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

We help customers to take care of their day-to-day finances and to manage, protect and grow their wealth. Our international network and breadth of expertise enable us to support individuals, families, business owners, investors and entrepreneurs around the world.

We are currently seeking a high calibre professional to join our team as Head of Conversational Banking & Artificial Intelligence.

For this role, directly reporting into the Head of Distribution AMH WPB, we are seeking an experienced and innovative leader to drive our Conversational & Artificial Intelligence commercialization and development specifically with a Distribution network & omni-channel focus. The ideal candidate would possess a deep understanding of AI technologies, their applications in banking (Distribution channels specifically) and a proven track record of strategic implementation to enhance operational efficiency, improve customer experience and drive revenue growth, with strong commercial orientation.

Principal responsibilities

·  Strategize and execute a comprehensive Conversational Banking & AI roadmap for Distribution channels, both service and sales, aligned with AMH WPB’s goals and regulatory requirements
·  Lead a bot studio team in China to identify, prioritize and implement Conversational Banking projects across various banking functions and customer touchpoints, including design & development, NLP model refinement and ongoing interaction optimization
·  Collaborate with internal & external data scientists and engineers to design, deploy and commercialize Conversational Banking & AI solutions across Distribution network that address business challenges and enhance service offerings with simplified workflow and ways-of-working
·  Establish frameworks for assessing the impact of AI initiatives on business performance, customer satisfaction and staff enablement for driving business growth
·  Drive changes across Distribution touchpoints to ensure it’s future-fit in the Digital era while identifying new innovations & business opportunities to drive transformational changes for an enhanced omni-channel experience
·  Drive excellence in operations, processes and innovative technology, exploit and leverage the available system features to develop new business opportunities aligning a broad understanding of the business strategy, current practices and system capabilities
·  Stay abreast of market trends, emerging technologies and competitive landscape in AI and banking to inform strategic decisions
·  Advocate for ethical AI practice while ensuring compliance with relevant regulations and industry standards
·  Fosters a collaborative, agile supportive culture within and across teams with direction and confidence in delivering the results

Requirements

Knowledge

·  Customer focused, accountable to distribution P&L and deliver change programs per plan 

·  Deep understanding of various Wealth and Personal Banking business in particular knowledge around AI implementation exposure and online/offline channels

·  Strong collaboration with Digital, Data Science and Artificial Intelligence, HOST teams etc and inspire others on the cultural and change mindset

·  Seasoned working experience with different Agile methodologies and tools (Jira, Confluence) is an advantage

Experience

·  Seasoned individual with solid experience in leading and managing mega-sized change programs, particularly around data and AI application

·  Outward looking and proven planning and prioritization skills

·  Strong leadership and stakeholder management skills

·  Effective in both spoken and written communication, interpersonal and negotiating skills

·  Attentive to details, independent, sensible and assertive to negotiate with different stakeholders

·  Excellent decision making and problem-solving ability

·  Proven experience delivering change using appropriate systems, tools, communication, delegation and planning skills

·  Ability to motivate and lead people, employing appropriate management styles

·  Ability to coordinate a wide variety of solutions, bringing a breadth of experience to the business and seeing the wider implications at all stages

Qualifications and Skills

·  Relevant Banking, Data Science, Artificial Intelligence degree – an advantage

·  Proficient in both spoken and written communication and interpersonal skill

·  Strong Analytical and Presentation skills

·  Energetic, positive attitude and team player

·  Excellent organizational and planning skills

·  A flexible approach to work and working hours 

You’ll achieve more when you join HSBC.

http://www.hsbc.com/careers

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by The Hongkong and Shanghai Banking Corporation Limited