Fraud Officer Europe, GSC Cairo

Job description

Job description

Some careers have more impact than others.
If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Fraud Officer Europe

Principal responsibilities 

·  Deal with customer’s queries in a 24/7 contact centre based environment. Ensure delivery of best in class service standards. Stay connected with fraud & scam trends & constantly endeavour to avoid any losses for the bank.
·  Consult victims of identity theft on recommended actions to take to clear their credit and protect against future fraud.
·  Resolve queries in a timely and satisfactory manner.
·  Through day-to-day activity, consider updates to departmental processes to ensure that customers are processed through the fraud process as smoothly as possible.
·  Facilitate and record escalations to the Fraud Manager.
·  Perform against targets individually whilst contributing to the overall productivity of the team.

Requirements

·  Decision making based on experience, judgment and Fraud Operations process knowledge.
·  Knowledge of, and experience in problem solving techniques 
·  Ability to speak, understand and communicate fluently.
·  Ability to write business letters and reports.
·  Excellent email conversational / telephone skills. 
·  Ability to learn quickly, retain and transfer knowledge appropriately.
·  Ability to understand and interpret numeric data.
·  Flexibility to work 24 / 7 working environment in line with business requirements.
·  Ability to meet tight deadlines.
·  Ability to build rapport with and relate to a wider range of people.
·  Good MS Office Skills (Excel, PowerPoint, Word)

Due to the urgent hiring need, candidates with immediate right to work locally and no relocation need will be prioritised.

The chosen candidate for this role will be required to undergo enhanced vetting. Subject to local laws, this will require the individual to satisfactorily pass a series of additional checks as part of the recruitment process and on an ongoing basis, if appointed to the role. HSBC Group reserves its position with regard to any steps which it may take in relation to any material adverse findings which arise either when the checks are originally completed, and/or if relevant, on an ongoing basis. For more information about the enhanced vetting for this role please contact the recruiter for this role.

You’ll achieve more when you join HSBC. 

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, colour, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.” 

Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

***Issued By: Digital Business Services | HSBC Electronic Data Service Delivery (Egypt)***