Consultant Specialist

Job description

Job description

Some careers have more impact than others.

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.

We are currently seeking an experienced professional to join our team in the role of Consultant Specialist.

Business: CTO Infrastructure  

Principal responsibilities

·  Excellent project management and analytical skills to identify and address areas for development and improvement in customer journeys.
·  Excellent customer focus, with the capacity to answer customer needs and demonstrate commitment to providing the highest levels of service.
·  Ability to deliver and mobilize change while working with stakeholders across the organization.
·  Strong planning and organizational skills, with the ability to balance a range of competing priorities.
·  Proficient command of English and Chinese with good articulation of insights.
·  Innovative and a self-starter approach, with the ability to act on own initiative and exercise creativity in problem solving while coordinate a wide variety of solutions and projects.
·  Demonstrates self - awareness of own strengths and weaknesses, seeking feedback and taking responsibility for their own development.

Requirements

·  Ability to understand complex business problems and identify and interpret business needs.
·  Ability to communicate complex technical information in a condensed manner to various stakeholders verbally and in writing.
·  Ability to translate quantitative/qualitative analysis into actionable business strategies, business/operating plans which consistently deliver desired results.
·  Facilitation and influencing skills to drive decision making among stakeholders with diverse perspectives and priorities.
·  ‍Strong decision-making and communication skills to effectively interact with team members, senior management, and other stakeholders.
·  Proven experience of leading the delivery of an excellent customer service and proactively look for innovative ways to improve the service delivered to customers.
·  Agile knowledge and adoption experience an advantage.
·  Good understanding and hands on experience of Excel, Power BI, and other automation tools.
·  Excellent English written/speak communication skills, ability to clearly document the current state and the recommendations. 

Candidate with less relevant experience or skills may be offered a lower Global Career Band than stated above.

 

 

 

HSBCLL/GZ*

About HSBC Technology China

We develop, implement and support software and IT services and processes that allow HSBC to remain at the forefront of high-quality banking systems.

You’ll achieve more when you join HSBC.

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.

 

Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

 

 

***Issued By HSBC Software Development (GuangDong) Limited***