Client Lifecycle Management Subject Matter Expert and Production Support Lead - Enhanced Due Diligence

Job description

Job description

Being part of HSBC in Switzerland, you’ll help evolve and grow our business.

The overall objective of Client Lifecycle Management (CLM) Subject Matter Expert (SME) and Production Support Lead - Enhanced Due Diligence (EDD) Team role is to facilitate the delivery of the entire Onboarding and Customer Due Diligence services proposition across CLM activities: Onboarding, PEDRs, CDD modification, EDD Team.

Are you interested ? Do you have Deep working knowledge of AML, regulatory compliance and controls within the Swiss Private Banking or financial services industry ? Do you enjoy to be part of a cohesive team ?

If you answered yes to any of these questions, we want to hear from you!

 

What you will do:

The role holder is responsible to manage CLM Analysts – EDD responsible for managing and conducting Customer Due Diligence activities for all types of risks levels to meet applicable legal, regulatory requirements as well as HSBC policies and procedures (Customer Due Diligence (CDD), Anti-Money Laundering (AML) and Sanctions).

The team ensures that prospect and/or customer Know Your Customer (KYC) / Know Your Transactions (KYT) information are meeting requirements by conducting enhanced due diligence activities such as: screening using internal tools and open media researches, review internal and external documentation. Additionally, the CLM EDD Analyst will coordinate external vendor report request when and if applicable. The role will provide a primary escalation point of contact for the Front Office and CLM Analyst, in addition to day to day prioritization and operational support to the teams aligned by activities. Finally, the role holder will be deputizing the Head of Onboarding and Customer Due Diligence whenever needed.

 

In this role you will:

·  Provide advisory and operational support to front office (RMs/CSEs/BMs) staff for all prospect and/or customers
·  Work closely with the Head of the team to measure, manage and improve the service proposition. Ensure a strong focus on continuous improvement is followed to realize efficiencies and enhance the service proposition.
·  Continue to seek opportunities to improve cost efficiencies whilst maintaining and improving service levels against agreed PLA's
·  Close partnership with the Business in order to shape and agree the service proposition which could include: MI management, agreement on PLA’s, implementation of Volume caps and interaction with client base
·  Managing the expectations and demands of a multi-faceted business, and multiple stakeholders within a matrix-managed organization, whilst delivering improved service against a multitude of SLAs across activities.
·  Ensuring continual improvement whilst maintaining full regulatory compliance across all businesses.
·  Maintain and enhance industry leading service, engaged and working closely with the business community within PBRS.
·  The role holder will have to build deep knowledge / understanding of the FO teams and work closely with the business and delivery teams to ensure priorities are aligned with resource availability and ensure issues are resolved in a timely manner

Requirements

·  Knowledge of EUNINT and/or MENA markets specifies from a KYC/KYT perspective
·  Experienced in due diligence activities
·  Deep working knowledge of AML, regulatory compliance and controls within the Swiss Private Banking or financial services industry
·  Minimum of a B.A. degree or relevant work experience
·  Proven working experience leading and managing a team
·  AML certifications (i.e: ACAMS or Vision Compliance or similar)
·  Excellent communication and presentation skills
·  Can-do and problem solving attitude
·  At ease under pressure and demonstrating good resilience
·  Strong teamwork initiative
·  Ability to work professionally with all levels of staff and management
·  Skilled IT user with a capacity to adapt to new or complex tools and use efficiently all usual software suit (Excel, Word, Access, Outlook, Avaloq, Appway, World-Check, Lexis Nexis)
·  Fluent in English, French and Arabic, both written and spoken
·  Due to immigration restrictions in Switzerland we will only be able to consider applications from Swiss or EU citizens or from candidates holding a valid Swiss work permit.

Even if you feel you do not meet 100% of our qualifications, we encourage you to apply, if you believe this role is right for you.

 

What you’ll get in return:

Not only is HSBC a great place to work, but we also offer the following unique and exciting opportunities and benefits:

·  We’ll help you progress your career, including access to development programmes, mentoring and coaching, as well as world-class training through HSBC University.
·  You can work your way and will have a say in when, where and how you and your team flexibly work together.

 

Our benefits will give you financial security, and can includ e:

·  Health & meal allowance, public transport or (e-)bike allowance
·  Our family-focused benefits can help you to support your loved ones and include: days off for key events (weddings, moving house, adoption). A one-time marriage or registering of a "Civil Partnership" grant. One-time premium for birth or adoption, as "gift" or "voucher. 4 weeks’ paternity leave & 26 weeks’ maternity leave
·  Emergency Childcare with the Red Cross, free of charges for HSBC employees.
·  Purchased holidays scheme, unpaid leave, sabbatical, Volunteering Leave,
·  Accident insurance (private coverage) paid by the Employer, attractive Pension Scheme

 

We’ll give you a huge range of resources that support your mental, physical and social well-being, including:

·  Various sports and leisure activities organised by the employees for the employees.
·  The Bank offers to the employees and their family members specialised free, confidential service to help them deal with any personal problems – either at work or at home. Unlimited telephone consultations services available 24/7.
·  You’ll have opportunities to work internationally - this can be your place to start and branch out to anywhere we have offices
·  You’ll be able to join our Employee Resource Groups that bring together colleagues with shared characteristics and common interests.

 

HSBC has been certified “Top Employer 2025” in Switzerland. This recognition from the Top Employers Institute rewards our HR practices and recognises HSBC as an HR Leader in Switzerland.

At HSBC, our purpose is opening up a world of opportunity and by joining our team, you can be part of something bigger. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible.

As a business operating in markets all around the world, we believe diversity brings benefits for our customers, our business and our people. This is why HSBC is committed to being an inclusive employer and encourages applications from all suitably qualified applicants irrespective of ethnicity, religion, age, physical or mental disability/long term health condition, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by local law in the jurisdictions in which we operate. Within the work place you will have access to various employee resource groups which aim to promote and achieve a healthy work / life balance and support our diversity ambitions. HSBC has in place processes in order to avoid nepotism, which means to avoid creating circumstances in which the appearance or possibility of conflicts of interest may exist within the hiring process.

HSBC is a signatory company of the Advance Charter. This Charter is a commitment towards gender equality in business and hence a workplace environment that supports a fair and balanced approach to hiring, remunerating, promoting and retaining female talent.

Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best.

If you have a need that requires accommodations or changes during the recruitment process, please let us know.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Within HSBC in Switzerland all internal candidates from Group and external applicants are required (subject to local laws), to pass satisfactorily a series of additional checks both as part of the application process and, if successfully recruited into the role. The Group reserves its position with regard to any steps which it may take in relation to any material adverse findings which arise either when the checks are first carried out as part of this recruitment exercise, and/or if relevant, on an ongoing basis.

 

For further information on building your career at HSBC, please visit: www.hsbc.com/careers