Business Manager – Security Service Operations

Job description

Job description

Some careers have more impact than others.

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 62 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Business Manager – Security Service Operations

Principal responsibilities  

·  Management of Headcount, Financials and Workforce Plan via a robust governance framework.
·  Work closely with Cost management to provide effective reporting on a regular [monthly] basis for all aspects of the cost base to monitor against targets and forecast.
·  Establish processes and procedures to effectively manage the workforce.  This will include:
·  Governance and tracking around all hiring across the platform and Approval matrix and process for all hiring
·  Hiring; budgeting and tracking of all contractors and consultants
·  Up to date MI of all filled; open and to be filled positions.
·  In conjunction with transformation; cost management and finance, establish a governance mechanism and structure to track and verify all program saves and report on a monthly basis of progress within MSS ops against targets, but also to all concerned Group parties.
·  Tie all realized saves back to realized [and proven] PnL saves and work force plan and New business and organic growth governance and forecasting, in partnership with the business and Operations Managers.
·  Scorecard management to track and deliver MSS Operations objectives
·  Ensure consistency in communications of look and feel in addition to use of the single brand in all internal and external communications.

Requirements

·  A broad understanding of workforce management, financial budgets, with experience of analysing data effectively for planning, forecasting and reporting
·  Sharp business and commercial acumen, strong analytical experience of translating data into meaningful analysis and reporting preferred
·  Financial and accounting acumen
·  Excellent written and verbal communication skills and proven ability to articulate complex issues concisely and in clear language
·  Practical experience of business transformation activities, and Ability to identify, manage and mitigate risk effectively
·  Strong leader who exhibits robust judgment, decision making and is resilient to change
·  Strong problem-solving capability, able to multi-task well under pressure and in times of ambiguity. Organized with systemic approach to programme execution
·  Understanding of HSBC structures, processes and objectives
·  Ability to develop cohesive working relationships with business partners and Senior Stakeholders
·  Proven ability in managing and coordinating geographically dispersed team, and Highly Motivated self- starter and a strong team- player

You’ll achieve more at HSBC

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.”

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