Business Analyst - Product Operations

Job description

Job description

Some career choices have more impact than others.

At HSBC we exist with the purpose of Opening up a World of Opportunity. We use our unique expertise, capabilities, breadth and perspectives to provide opportunities for our customers and colleagues through global connectivity. We bring together the people, ideas and capital that nurture progress and growth, helping to create a better world – for our customers, our people, our investors, our communities and the planet we all share.

As an HSBC employee in Australia, you’ll have access to tailored professional development opportunities, competitive pay, an embedded flexible working culture and a range of employee benefits. These include market-leading subsidised private health cover, enhanced parental pay and support when returning to work, subsidised banking products and services, bonus leave days and wellness programmes including discounted gym memberships.

Wealth and Personal Banking (WPB) ambition is to become Australia’s #1 International Retail Bank, to focus on the internationalist customer and to build a progressive bank for the future. We are investing in long term growth including expanding our Branch network and digital capability to deliver a premium service to our high-net-worth customers

In this role you will support initiatives that enable the Wealth and Personal Banking (WPB) business to adhere the global and local regulatory requirements. You will work with closely with key stakeholders to ensure they can deliver against the operational resilience framework. 

Your main responsibilities will include:

·  Working with key stakeholders to ensure they can deliver against the Operational Resilience (and CPS230) framework.
·  Reviewing and understanding regulatory requirements HSBC needs to fulfil, and explain them to key stakeholders
·  Facilitating workshops with stakeholders to guide them in delivering planned work
·  Completing process review and mapping activities of critical processes
·  Build and maintain strong working relationships with the product, operations & technology teams
·  Identify opportunities to improve ways of working, and engage the team and functions on regular retrospectives to identify suggestions for change

Requirements

To be successful in this role, you will need:

·  Bachelor’s degree in business, finance, related field, or equivalent experience. 
·  Experience in project teams and project methodology
·  Be comfortable with navigating ambiguity and proactively drive outcomes
·  Exceptional interpersonal skills and the ability to build strong relationships with our technical and business stakeholders
·  A pragmatic approach to providing solution-based advice/guidance, with our customer's needs front of mind 
·  An understanding of the Australian banking market and/or banking processes

Preference will be given to candidates who hold Australian PR/Citizenship or New Zealand Citizenship, or who can demonstrate current unrestricted work rights in Australia without limitations.

We value different perspectives, we succeed together, collaborating across boundaries, we take responsibility, holding ourselves accountable to get things done. Through these values, HSBC is committed to building a culture where all employees are appreciated and respected and where opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow in an inclusive environment. Applications from First Nations peoples are encouraged.

Learn more about careers at HSBC Australia –  https://www.hsbc.com/careers/where-we-hire/australia

Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website. Issued by HSBC Bank Australia Limited.  Please note that HSBC will we never communicate to applicants via non-HSBC channels such as SMS, WhatsApp or Facebook so please be careful if anyone attempts to contact you via these channels