Transportation Manager

Job description

Transportation Manager

A Transportation Manager is responsible for overseeing all transportation services provided by the hotel, ensuring an exceptional experience for guests and team members, while optimizing logistics operations, evaluating performance, and aligning staffing with service demands.

What will I be doing?

As a Transportation Manager, you will be responsible for managing all hotel-related transportation services to deliver a seamless and excellent experience to guests and internal clients. You will also be expected to optimize scheduling, maintain safety standards, and ensure operational efficiency. Specifically, you will be responsible for performing the following tasks to the highest standards:

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Oversee daily transportation operations, guest shuttles, and internal logistics

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Ensure exceptional service levels and timely coordination of transportation services

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Evaluate guest satisfaction and implement improvements based on feedback

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Monitor fleet condition, cleanliness, and maintenance to ensure safety and compliance

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Optimize route planning, fuel usage, and operational costs

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Maintain strong communication with hotel departments, guests, and third-party transport providers

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Ensure staffing levels are aligned with business needs

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Provide ongoing training and development for transportation staff

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Conduct regular team meetings and follow up with action plans

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Address performance concerns in line with company policies and procedures

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Recruit, lead, and support the professional growth of the transportation team

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Ensure full compliance with hotel policies, traffic regulations, and health and safety standards

What are we looking for?

A Transportation Manager serving Hilton brands is always working on behalf of our Guests and in collaboration with other Team Members. To successfully fulfill this role, you should demonstrate the following attitude, behaviors, skills, and values:

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Strong knowledge of the hotel, hospitality, or service industry

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Proven success in transportation or logistics operations, with the ability to drive results, control costs, and build guest loyalty

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Excellent communication skills

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Outstanding leadership abilities to inspire and lead a successful team

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Managerial experience in transportation, logistics, or mobility within hotels or hospitality centers

It would be advantageous in this position for you to demonstrate the following qualifications and distinctions:

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Degree or diploma in Hospitality Management, Logistics, or a related field

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Passion for delivering exceptional levels of guest service

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands .  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!