Site Experience Coordinator - The Diplomat Beach Resort, Curio by Hilton

Job description

At the Shoreline, Everything Comes Together. Shape How the World Gathers.

With over 200,000 sq. ft. of meeting and event space, oceanfront ballrooms, open-air terraces, and a newly opening event lawn in 2026, The Diplomat stands as one of the region’s most compelling destination meeting resorts. Perfectly placed between Miami and Fort Lauderdale, it pairs striking venues with strategic service and industry-leading design.

We are seeking dynamic Site Experience Coordinator to help define our next chapter—driving group, leisure, and event success for one of South Florida’s most iconic properties.

Check us out:   https://www.hilton.com/en/hotels/flldhqq-the-diplomat-beach-resort-hollywood/

If you're ready to take your career to the next level, apply now and join our team at The Diplomat Beach Resort!

Our ideal candidate has experience in customer service and/or reservations, a strong understanding of the hospitality industry, especially leisure and transient markets—and excellent written and verbal communication skills. They are proficient in Microsoft Office and reservation systems, highly organized, detail‑oriented, and able to multitask in a deadline‑driven environment. A customer‑focused mindset, strong problem‑solving abilities, teamwork, initiative, and effective time‑management round out the qualities needed to succeed in this role.

Shift Pattern: Full Flexibility is a must. Office hours are 8:30 AM to 5:00 PM, but flexibility is essential to accommodate varying schedules, including weekends, holidays, for our group clients.

Pay Rate: This is an hourly role

The Benefits – Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits such as:

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Access to pay when you need it through DailyPay

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Medical Insurance Coverage – for you and your family

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Mental health resources including Employee Assistance Program

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Best-in-Class Paid Time Off (PTO)

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Go Hilton travel program: 100 nights of discounted travel

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Parental leave to support new parents

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Debt-Free Education: Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education, including: college degrees and professional certifications*

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401K plan and company match to help save for your retirement

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Hilton Shares: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount

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Career growth and development

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Team Member Resource Groups

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Recognition and rewards programs

 

* Available benefits may vary depending upon property-specific terms and conditions of employment and the terms of the collective bargaining agreement if applicable.

What will I be doing?         

The Site Experience Manager will be responsible for identifying, acquiring and retaining VIP customers and therefore increasing brand loyalty and revenues. Additionally, this position will be responsible for logistics of site inspections to include flight & ground transportation, WOW impact site inspections, amenities for VIP Group Contacts of site inspections, hotel reservations of rooms and F&B outlets. And creating site alerts and thereof distribution of the alerts.

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Set up compensations and bonuses (loyalty programs) for VIP's according to guidelines.

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Manage VIP relations on a daily basis. Take calls and emails from VIPs and deal with them efficiently and with the highest level of customer care. Own and resolve all VIP complaints, managing the escalation. Gather feedback and input from VIP guests to improve the service offering.

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Make regular promotional and relationship building calls to guests in English and own native language and in other cases work through the CRM agents.

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Monitor and report on the performance of VIP players against agreed targets.

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Generate and organize weekly potential, active or lapsed VIP lists for contact and ensure they are contacted in a timely and appropriate manner with appropriate offers and treatment.

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Use data available to produce relevant commercial strategy to target VIP guests, site inspections, and signature guests. Build and maintain guest profiles, analyze VIP behavior in order to optimize use of facility and outlets to include spa and restaurants. Assist in organizing and attend VIP events.

What are we looking for?
Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

·  Hospitality - We're passionate about delivering exceptional guest experiences.
·  Integrity - We do the right thing, all the time.
·  Leadership - We're leaders in our industry and in our communities.
·  Teamwork - We're team players in everything we do.
·  Ownership - We're the owners of our actions and decisions.
·  Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

·  Quality
·  Productivity
·  Dependability
·  Customer Focus
·  Adaptability

What will it be like to work for Hilton?

 

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands .  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!