Spa Therapist - Waldorf Astoria Kuala Lumpur

Job description

Spa Therapists provide professional treatments, including body and facial therapies, with a focus on exceeding guest expectations, delivering each service thoroughly within the given time while offering personalized care and attention. 

What will I be doing?

As a Spa Therapist, you are to deliver and provide professional treatments, including body and facial therapies, with a focus on exceeding guest expectations. 

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Deliver a wide range of treatments, including massages, facials, and beauty services, as outlined in the spa menu. 

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Recommend and retail skincare products to guests, complete consultation forms accurately, and maintain treatment rooms to the highest standards in line with spa guidelines. 

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Handle special guest requests, including preferences for therapists and treatment methods. 

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Follow a customer-first approach by promptly attending to guest needs and ensuring a positive experience.  

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Show empathy and intuition, especially when supporting guests during special occasions or celebrations.  

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Communicate effectively with guests and colleagues, take responsibility, and proactively solve problems while remaining flexible to changing work requirements. 

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Collaborate as a supportive team player, helping colleagues achieve shared goals. 

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Adhere to departmental operating procedures and suggest improvements to facilities and operations when appropriate. 

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Ensure all spa, fitness, and hotel activities meet Waldorf Astoria Brand standards. 

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Uphold service standards and participate in service quality reviews. 

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Provide guidance and hands-on support in training new employees, ensuring they understand their responsibilities and company protocols while fostering teamwork. 

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Oversee the smooth daily opening and closing of the spa. 

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Maintain cleanliness and organization in all work areas. 

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Maximize treatment room usage by ensuring efficient scheduling, cleaning rooms, and replacing towels after each session. 

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Perform other reasonable duties as assigned. Management reserves the right to update job description at its discretion and without prior notice. 

What are we looking for?

A Spa Attendant serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

·  Courteous and attentive responses to client requests are a key part of the role. 
·  Success requires strong communication skills and the ability to confidently promote services and products through in-depth knowledge and expertise.
·  Strong interpersonal skills
·  Committed to delivering a high level of customer service
·  Excellent grooming standards 

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

·  Excellent attention to detail
·  High standards of cleanliness
·  Ability to work in a consistently professional and helpful manner
·  Previous experience in a similar role

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands .  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!