Senior Sales Manager - Hilton Baltimore Inner Harbor

Job description

The Hilton Baltimore Inner Harbor is looking for their next Senior Sales Manager to join their team.

 

The hotel is neatly situated near Baltimore’s scenic Inner Harbor, and adjacent to Oriole Park at Camden Yards. Directly linked to over a million additional square feet of space by covered pedestrian sky bridge to the Baltimore Convention Center. This property features 757 guestrooms and over 100,000 square feet of meeting space with their largest room being 26,712 square feet.

Our ideal candidate will have 2–3 years of experience in hotel group sales, specifically in large hotel sales, and demonstrate a strong track record of motivation and performance. We’re looking for someone who shows solid tenure in both current and past positions, reflecting reliability and commitment. The right individual will be driven to exceed goals, build lasting client relationships, and contribute positively to a collaborative team environment. Additionally, experience in-market with the SMERF segment, Southeast Association, and Corporate Market is highly preferred.

 

Pay Range: Starting range is $90,000.00 based on experience. This role qualifies to be eligible for a quarterly sales incentive based on performance.

 

Shift Pattern:  This role is primarily Monday – Friday 8:30am – 5:00pm with the ability to be flexible with their time to accommodate any client engagement events and site inspections.

 

The Benefits – Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits such as:

 

·       Access to pay when you need it through DailyPay

·       Medical Insurance Coverage – for you and your family

·       Mental health resources including Employee Assistance Program

·       Best-in-Class Paid Time Off (PTO)

·       Go Hilton travel program: 100 nights of discounted travel

·       Parental leave to support new parents

·       Debt-Free Education: Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education, including: college degrees and professional certifications*

·       401K plan and company match to help save for your retirement

·       Hilton Shares: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount

·       Career growth and development

·       Team Member Resource Groups

·       Recognition and rewards programs

 

* Available benefits may vary depending upon property-specific terms and conditions of employment and the terms of the collective bargaining agreement if applicable.

 

 

What will I be doing?

 

The sales office in a hotel is a fast-paced, ever-changing environment and is a true launching pad for those who aspire to grow their careers in hospitality. 

Specifically, you would be responsible for performing the following tasks to the highest standards:

Research, solicit and generate new leads for group opportunities through database research and proactive sales efforts, maximizing new room revenue streams, to meet and exceed lead generation goals.

Represent the hotel in the development of market segment(s) and new customer relationships while maintaining existing relations with assigned accounts. Consistently strives to maximize revenue and profitability for all hotel revenue streams.

Develop a business strategy by analyzing historical, current and future hotel and market trends, implementing marketing initiatives to capture the maximum amount of lead revenue to meet and exceed sales goals.     

 

This role requires strong sales, communication, and networking skills. The ability to demonstrate a deep understanding of customer needs and then apply a disciplined approach to qualify, negotiate and secure new revenue for the hotel.

 

Customer and Account Management  - Apply strong sales skills to create customer value. Differentiate Hilton from the competition and bring clear value to customers and the organizations they represent.

 

Prospecting  - Demonstrate a mastery of the prospecting process. Identify potential customers. Prepare and implement your call strategy.

Negotiations  - Understand the customer and the business leaders expectations. Adapt to a changing market.

 

 

Customer and Account Management:

Actively engage with Hilton Worldwide Sales, Convention Bureau and Intermediaries to retain existing customers and secure new business for the Hotel.

Develop and execute plans to engage in outside sales calls, industry tradeshows and customer events.

 

·       Develop, execute and communicate a monthly, quarterly and annual business plan for a designated market.

·       Maintain up to date pipeline of business opportunities that will meet the short and long-term business objectives for the designated market.

·       Represent hotel in all interactions dealing with their customers relative to sales, including creating business proposals and executing contracts.

·       Conduct site inspections through masterful story telling with prospective and existing customers based on their individual needs.

·       Coordinate customer specifications (including room, food and beverage and meeting space requirements) via identified lead management system. Enter and maintain pertinent account and booking information in Delphi FDC in accordance with defined standards. 

 

Prospecting:

Research, solicit and generate new leads for business opportunities through database research and proactive sales efforts, maximizing new room revenue and meet and exceed lead generation goals.   

 

Create and execute plan to shift share from your competitors.

Engage in outside sales activities to uncover needs, build relationships and to win new business.

 

Negotiations:

Negotiate contracts and commission agreements with end-user customers and intermediaries.

Provide solutions that both achieve and protect the financial goals of the hotel while strengthening relationships with customers.

Engage Hilton Worldwide Sales and Hilton Legal to support the contracting process when needed. 

The Benefits:

Hilton is proud to have an award-winning workplace culture ranking #1 Best Workplace by Great Place to Work & Fortune.

We support the mental and physical wellbeing of all Team Members so they can thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits. Hilton offers its eligible team members a comprehensive benefits package including:

·  Access to your pay when you need it through DailyPay
·  Medical Insurance Coverage – for you and your family
·  Mental Health Resources
·  Best-in-Class Paid Time Off (PTO)
·  Go Hilton travel discount program
·  Supportive parental leave
·  Matching 401(k)
·  Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount
·  Debt-free education: Access to a wide variety of educational credentials (e.g., college degrees, high school completion, English-language learning, digital literacy, professional certificates, and more)
·  Career growth and development
·  Team Member Resource Groups
·  Recognition and rewards programs
·  Complimentary Team Member lunch daily 

**Available benefits may vary depending upon property-specific terms and conditions of employment and the terms of the collective bargaining agreement if applicable.