Senior Analyst Quality Enablement

Job description

Exceptional Hospitality Starts with You

This role is based at our corporate office in McLean, VA

This is your chance to be part of an in-house Brands team of industry experts in the domains of hospitality, Brand Management, Innovation, Architecture and Design owner relations, and more, supporting all of Hilton's unique brands across the Americas.

The Quality Governance & Strategy program is a core pillar of Hilton RISE (Rewarding Improvements in Stay Experience). This position sits within Brand Management Americas and plays a critical role in advancing Hilton's commitment to exceptional product quality and guest experience at scale. The Senior Analyst Quality Enablement, reporting to the Director Quality Governance & Strategy, will drive the operational rigor, analytical accuracy, and cross-enterprise alignment required to govern and evolve the program across a complex, multi-brand portfolio.

What you'll do during a typical day:

·  Oversee validation of hotel and owner fee eligibility, ensuring accuracy of inputs, calculations, and escalation handling across weekly and ad‑hoc reporting.
·  Manage recurring program cadences, including preparation of materials, tracking actions and decisions from weekly Quality Fees leadership calls, and following through on updates.
·  Produce and maintain weekly Quality Fees performance reporting, synthesizing trends, risks, and program impact for senior leadership audiences.
·  Support the Director in communicating program insights, resolving eligibility escalations, and preparing executive-level governance materials.

How you'll collaborate with others:

·  Partner with Owner Relations, Brand Operations, QA/Brand Compliance, AD&C, Legal, and Communications to resolve eligibility questions, align on program policy, and support consistent administration.
·  Coordinate with team on system enhancements, enhancements testing, interim workarounds, and roadmap planning for reporting and workflow automation.
·  Engage across functional partners including Owner Relations, Brand Teams and Finance to support program alignment, policy consistency and fee administration

Projects you'll take ownership of:

·  Maintain enterprise Quality Fees documentation, including FAQs, program guidance, standards language, and owner facing materials, ensuring version control and alignment with approved updates.
·  Partnership with the enterprise platform and analytics teams to improve eligibility tracking, data integrity, reporting automation, and self service visibility for corporate stakeholders.
·  Draft clear, leadership ready materials (PPTs, briefs, summaries) to support VP/SVP level reviews and decisions.
·  Support the scaling of Quality Fees through repeatable governance, automation, and stakeholder engagement.
·  Maintain accurate program trackers, decision logs, and reporting dashboards that support enterprise visibility and audit readiness.

 

What It Takes to Make the Stay

You have these minimum qualifications:

·  Three (3) years of experience in an analyst, operations, program management, or enterprise support role.
·  Advanced Excel skills (pivot tables, complex formulas, lookups) and experience managing detailed trackers and recurring reporting.
·  Proven track record of independently managing workstreams, setting priorities, and delivering accurate results.
·  Strong written and verbal communication skills, with experience preparing succinct, leadership ready materials.
·  Travel up to 10%

It would be useful if you have:

·  Bachelor's degree in business, Finance, Analytics, Operations, or a related field.
·  Experience in hospitality, franchising, real estate or multi-brand environments with an understanding of owner/franchisee dynamics
·  Familiarity with product quality and asset lifecycle management, including QA audits, renovations, PIPs, design approvals and related governance model supporting compliance programs, governance processes, or large‑scale enterprise initiatives.
·  Experience operating with a change management and program mindset, defining success metrics, cross-functional process design and supporting adoption at scale.
·  Hands-on experience partnering with technology and platform teams (e.g., workflow tools, data/reporting systems, Salesforce or similar CRM platforms).

 

Join an Award-Winning Workplace Culture

At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.
Our award-winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands ,  and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel.
Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.
Curious about life at Hilton? Explore our  Careers Blog  to see why we’re more than a great place to stay—we’re a great place to work.