Personal Assistant to Director of Operations

Job description

Personal Assistant (PA) to Director of Operations

Reports To: Director of Operations
Department: Executive Office
To provide high-level administrative and operational support to the Director of Operations, ensuring effective coordination of daily activities, smooth communication across operational departments, and efficient follow-up of strategic and operational initiatives.

Key Responsibilities

·  Manage the Director of Operations’ daily calendar, meetings, and travel arrangements
·  Coordinate communication between the Director of Operations and operational departments (Front Office, Housekeeping, F&B, Engineering, etc.)
·  Prepare meeting agendas, take minutes, and follow up on action items
·  Support the preparation and consolidation of operational reports (KPIs, budgets, productivity, guest satisfaction metrics, etc.)
·  Handle internal and external correspondence professionally and confidentially
·  Maintain strict confidentiality when dealing with sensitive and strategic information
·  Act as a key point of contact on behalf of the Director of Operations
·  Support cross-functional projects and ensure timely follow-up
·  Assist in preparing management presentations and reports
·  Identify opportunities to improve administrative and operational processes

Required Qualifications & Experience

· 
Bachelor’s degree in a related field

· 
Minimum 2 years of experience in an administrative or coordination role (hospitality experience is a plus)

· 
Excellent command of English and Turkish, both written and spoken

· 
Advanced proficiency in MS Office (especially Excel and PowerPoint)

· 
Strong organizational and time management skills

· 
High level of professionalism, discretion, and confidentiality

· 
Ability to manage multiple priorities in a fast-paced environment

· 
Strong interpersonal and communication skills

· 
Proactive, detail-oriented, and solution-focused mindset

Core Competencies

· 
Planning & Organization

· 
Analytical Thinking

· 
Problem Solving

· 
Stakeholder Management

· 
Multitasking

· 
Proactive Approach