Front Office Agent (m/f/*) at Hilton Berlin

Job description

a { text-decoration: none; color: #464feb;}tr th, tr td { border: 1px solid #e6e6e6;}tr th { background-color: #f5f5f5;}

If you are a passionate host and enjoy stepping onto the stage every day together with a strong, experienced team to deliver outstanding service to guests from all over the world, then this is the place for you. Together, we bring our quality promises to life and create experiences and lasting memories.

Hilton has been one of the most consistently successful companies for over 100 years and is a true pioneer in the hospitality industry.

We want to continue making history!

To achieve this, a high level of professionalism is essential.

Hospitality is one of the most exciting and diverse industries, offering countless opportunities. Share and showcase your passion and expertise, live your individuality within the Hilton family, and grow with us.

Your Responsibilities

·  From check-in to check-out – including room changes and billing – everything is in your hands
·  Together with your team, you actively contribute to achieving departmental goals
·  You handle guest complaints with confidence and ease
·  During your shift, you support and guide our trainees/apprentices

(This position is preferably full-time, though part-time employment is also possible. You will be scheduled for 7.6 hours per day, 4 days per week.)

a { text-decoration: none; color: #464feb;}tr th, tr td { border: 1px solid #e6e6e6;}tr th { background-color: #f5f5f5;}

What We Expect From You

·  You are passionate about your work and enjoy communicating with both guests and colleagues
·  You are motivated by new situations and challenges and approach them with enthusiasm
·  You are a hands-on person who approaches each day proactively
·  Professionalism, flexibility, and empathy are key strengths you bring to the team
·  You have a good command of both German and English
·  While not required, we appreciate your interest in and support of our social responsibility initiatives from time to time (e.g. volunteering in social institutions, donating goods, or acting as a buddy for new team members)

 

What We Offer You

·  A strong focus on teamwork and team spirit
·  Access to Hilton Worldwide University with thousands of free learning opportunities
·  Regular internal training programs and professional development opportunities
·  Competitive, industry-standard compensation in accordance with the collective labor agreement, plus an attractive upselling incentive program for all Front Office team members
·  Vacation entitlement in line with the collective labor agreement
·  Staff uniforms provided and professionally laundered
·  Worldwide accommodation opportunities at Hilton hotels with highly attractive Team Member rates
·  Exclusive employee benefits and discounts in areas such as shopping, travel, fashion, leisure, sports, tickets, living, food, technology, and mobile services
·  A comprehensive onboarding and welcome program
·  High-quality meals at low cost in our in-house Team Restaurant