GC&E Coordinator

Job description

Hilton Alexandria Green Plaza is seeking a highly organized and customer-focused GC&E Coordinator to support the Groups, Conferences & Events department. The successful candidate will play a key role in coordinating group bookings, meetings, conferences, and special events, ensuring seamless communication between clients and hotel departments while delivering exceptional guest experiences in line with Hilton standards.

·  Coordinate all administrative activities related to group, conference, and event bookings.
·  Act as the primary point of contact for clients from inquiry stage through event completion.
·  Prepare proposals, contracts, banquet event orders (BEOs), and other event-related documentation.
·  Maintain accurate records of bookings, room blocks, event requirements, and client communications.
·  Liaise with Sales, Operations, Food & Beverage, Front Office, Housekeeping, and other departments to ensure successful event execution.
·  Conduct site inspections and support clients with event planning requirements.
·  Monitor event timelines and ensure all departments are informed of client expectations and special requests.
·  Assist in achieving departmental revenue targets through effective coordination and upselling opportunities.
·  Follow Hilton brand standards and company policies in all interactions and processes.
·  Prepare reports and maintain databases related to group and event business.
·  Support the GC&E team with administrative duties and departmental projects as required.
·  Bachelor's degree in Hospitality Management, Tourism, Business Administration, or a related field.
·  Previous experience in hospitality, sales coordination, event coordination, or customer service is preferred.
·  Strong organizational and multitasking skills with excellent attention to detail.
·  Excellent verbal and written communication skills in English and Arabic.
·  Proficiency in Microsoft Office applications (Excel, Word, Outlook, and PowerPoint).
·  Ability to work effectively under pressure and meet deadlines.
·  Strong interpersonal and relationship-building skills.
·  Customer-oriented mindset with a commitment to delivering exceptional service.
·  Knowledge of hotel systems .
·  Ability to work collaboratively within a team environment.