Front Desk Agents - Franchise

Job description

Job Requirements

Front Desk Agent

The Front Desk Agent is responsible for delivering outstanding guest service while performing front desk operations at our newly opened Home2 Suites by Hilton in Lafayette, Louisiana. This role is the first and last point of contact for our guests and plays a key role in creating a welcoming, efficient, and memorable stay.

Key Responsibilities

·  Greet guests warmly and provide a friendly, professional first impression
·  Check guests in and out efficiently while following brand and property standards
·  Handle reservations, room assignments, and guest requests accurately
·  Process payments, authorizations, and adjustments
·  Respond promptly and courteously to guest questions, concerns, and service requests
·  Resolve guest issues or complaints in a calm and professional manner, escalating when needed
·  Communicate effectively with housekeeping, maintenance, and management teams
·  Maintain a clean, organized, and professional front desk and lobby area
·  Follow all safety, security, and cash-handling procedures
·  Uphold Hilton brand standards and deliver the Home2 Suites guest experience

Work Experience

Qualifications

Previous hotel or customer service experience preferred (training provided)

Strong communication and interpersonal skills

Friendly, positive attitude with a guest-first mindset

Ability to multitask and work in a fast-paced environment

Basic computer skills; hotel property management system experience a plus

Dependable, punctual, and professional in appearance and conduct

Ability to work flexible schedules, including evenings, weekends, and holidays

Physical Requirements

Ability to stand for extended periods

Ability to lift up to 25 pounds

Ability to move throughout the property as needed

Disclaimer
This job posting is for a position at a hotel that is owned and operated by an independent franchisee. The franchisee controls all aspects of the hotel’s employment practices, including recruiting, hiring, salary, benefits and compensation decisions, and the collection and processing of the personal data that you provide on this website. If you accept this position, you will be employed by a franchisee and not by Hilton. You will not be eligible from compensation or benefits from Hilton. You will be eligible for compensation or benefits only as may be provided to you by the independent franchisee.