Conference & Events Operations Manager

Job description

Before you get started…Yes, we do have the  BEST Team Member Travel Program with HUGE discounts on hotel rooms for our Team Members! And Hilton was voted the #1 Best Workplace in Australia in 2025 according to Great Place To Work !

 

 

Why you will love working for Hilton!

110 exceptionally discounted travel nights per year for you, your friends or family to enjoy at any of our 9000+ hotels located in 141 countries and territories around the world.

Discounts of up to 25-50% on products and services in participating Hilton outlets

Extensive range of career development opportunities including access to Hilton University training, offering more than 3000 free learning programs

Bonus Annual Leave days after 2 years

Unwavering focus on creating an inclusive environment offers growth opportunities, is driven by purpose, and allows team members to bring their best, most authentic selves to work.

 

 

ABOUT HILTON SYDNEY

Iconic 598-room Hilton Sydney is located in the heart of Sydney’s CBD and is steps from Town Hall station and the QVB Light Rail stop. Amongst our operations, we are home to signature restaurant glass Brasserie, heritage listed Marble Bar and we are the leading destination for Conferences & Events with one of the largest conferencing spaces in Australia.

 

 

WHAT WILL I BE DOING?

The Conference and Events Operations Manager is responsible for leading and delivering seamless, high-quality conference and event operations, ensuring all functions meet brand standards and exceed guest expectations. The role oversees planning, setup, execution and breakdown of events while working collaboratively with Sales, Food & Beverage, and other operational departments to achieve exceptional service outcomes. The manager drives commercial performance through effective labour management, cost control, and revenue optimisation. Utilising UKG workforce management systems, the role ensures efficient scheduling, time and attendance tracking, payroll accuracy, and compliance aligned with business needs.

 

 

WHAT ARE WE LOOKING FOR?

· 
4-6 years in a managerial position in a 4 / 5-star category hotel. 

· 
Strong communication skills, both written and verbal to meet business needs. 

· 
Computer literate

· 
Motivated and committed, approaching all tasks with enthusiasm and seize opportunities to learn new skills or knowledge in order to improve personal performance. 

· 
Flexible and responds quickly and positively to changing requirements including the performance of any tasks requested of you. 

· 
Maintain high team focus by showing cooperation and support to colleagues in the pursuit of team goals. 

· 
Strong leadership, people management and training skills. 

· 
Guest oriented and able to confidently build and exceed service standards. 

· 
Thorough knowledge of service, cost control in F&B, labour controls, beverage menu writing, maintenance, merchandising, computer and accountings. 

· 
Strong interpersonal skills and attention to details. 

· 
Key strengths in people management communication and planning. 

· 
Energetic engaging, and confident personality with a passion for delivering exceptional guest experiences.