Assistant Front Office Manager - Franchise

Job description

Job Requirements

Position Summary

The Assistant Front Office Manager supports the Front Office Manager in overseeing the daily operations of the front office to ensure excellent guest service, efficient processes, and adherence to hotel policies and standards. This position assists with staffing, training, and supervising front office team members, resolving guest concerns, and coordinating with other hotel departments to optimize room occupancy, revenue, and guest satisfaction.

Essential Duties and Responsibilities

·  Assist the Front Office Manager in supervising front desk agents, front office supervisors, guest service/bell staff, concierge, and PBX operators, including scheduling, training, coaching, and performance feedback in accordance with company policies and applicable laws.
·  Greet and assist guests in a professional, courteous manner during check-in, check-out, and throughout their stay.
·  Anticipate and respond to guest needs, concerns, and complaints, ensuring issues are resolved promptly and appropriately.
·  Maintain knowledge of front office operations, including the property management system, cash handling procedures, and room inventory management.
·  Support coordination of room assignments, group blocking, and special requests, ensuring communication with Housekeeping, Engineering, and other departments as needed.
·  Assist in monitoring occupancy levels and applying yield management techniques to maximize revenue.
·  Maintain accurate financial transactions, including handling cash, checks, and credit card payments in accordance with company policies.
·  Help implement and promote programs or initiatives to improve guest satisfaction and operational efficiency.
·  Maintain compliance with all safety, security, and emergency procedures, including evacuation protocols and first aid response.
·  Perform other duties as assigned by the Front Office Manager or hotel leadership.

Work Experience

Required Knowledge, Skills, and Abilities

·  Strong customer service and problem-solving skills.
·  Ability to exercise good judgment and make sound decisions under pressure.
·  Excellent verbal and written communication skills.
·  Strong organizational skills and attention to detail.
·  Ability to work a flexible schedule, including weekends, holidays, and evenings, as required by business needs.
·  Ability to establish and maintain effective working relationships with guests, team members, and management.
·  High school diploma or equivalent required; college degree in hospitality or related field preferred.
·  Minimum of two (2) years of front office or guest services experience in a hospitality setting, with at least one (1) year in a supervisory or lead role preferred.

Note: This job description is intended to describe the general nature and level of work performed by the person assigned to this position. It is not intended to be an exhaustive list of all duties, responsibilities, and qualifications required. The Company reserves the right to modify this job description at any time, with or without notice, in accordance with applicable law.

Benefits

Benefits

Benefits:

·  401(k) matching
·  Dental insurance
·  Employee assistance program
·  Employee discount
·  Food provided
·  Free parking
·  Health insurance
·  Life insurance
·  Paid jury duty
·  Paid time off
·  Parental leave
·  Professional development assistance
·  Retirement plan
·  Tuition reimbursement
·  Vision insurance

If you’re ready to bring your skills, leadership, and passion for service to a bigger stage, we’d love to connect with you.

Job Type: Full-time

Rate of pay: $72,000 - $75,000 per year

Disclaimer
This job posting is for a position at a hotel that is owned and operated by an independent franchisee. The franchisee controls all aspects of the hotel’s employment practices, including recruiting, hiring, salary, benefits and compensation decisions, and the collection and processing of the personal data that you provide on this website. If you accept this position, you will be employed by a franchisee and not by Hilton. You will not be eligible from compensation or benefits from Hilton. You will be eligible for compensation or benefits only as may be provided to you by the independent franchisee.