Job description

Job Description Summary

Job Description

Roles and Responsibilities

In this role, you will:
Participate in partnering with stakeholders and team members to produce high quality technical documentation
Create various types of user documentation including manuals, guides, presentations and more
Analyze complex technical systems and software and fill any gaps in existing documentation
Obtain appropriate information from subject matter experts and establish reproducible method for generating clear and concise documentation in accordance with professional standards
Establish and evaluate effective document presentation methods
Actively participate in daily Scrum stand-up meetings, weekly planning and review meetings
Coordinate all translations and vendor relationships as required

Required Qualification

• Bachelor's Degree in STEM

• English proficiency

• Able to legally work in Mexico

Desired Characteristics:

• Proficiency in editing (QA for documentation) – ability to recognize errors and opportunities for developmental improvement in a variety of information deliverables

• Skilled at researching and leveraging information architecture principles to create a content structure that supports a wide variety of information types and deliverables

• Basic understanding of Lean/Agile/XP software development processes, their application to projects, and how to drive information development in these processes

• Basic understanding of the major aspects of software design, development, and QA and ability to leverage this understanding to inform planning and execution for information development projects

• Basic knowledge of core technical communication concepts, such as topic-based authoring, minimalism, task-oriented design, single-sourcing

• Ability to define and research user profiles and to create content targeted appropriately to meet user goals

• Basic domain and product knowledge, including appropriate terminology, with a clear understanding of product line(s) and offerings, competitive landscapes and associated industries

• Basic skills in the process of breaking down software processes into tasks necessary to the targeted user and effectively explaining those tasks to the user

• Basic project management skills/ ability to lead a writing project: ability to coordinate work of other writers, accurately estimate scope and time, create and work to deadlines, take multiple variables (including other functional areas) into account when setting a schedule

Leadership/Personal Attributes:

• Ability to collaborate with subject matter experts

• Influences through others

• Executes on new methods when appropriate

• Constantly thinking critically about the task at hand and maintaining an understanding of the problem in the bigger picture

• Effectively manages risk and weighs the pros and cons of important decisions that affect multiple team members

Additional Information