Sr Staff Solution Architect – Servicemax Global Solutions

Job description

3133069
City

Open to all US cities
Career Level

Experienced
Relocation Assistance

No
Business

GE Digital
Business Segment

Digital Services
Function

Sales
Country/Territory

United States
U.S. State, China or Canada Provinces

Alabama, Alaska, American Samoa, Arizona, Arkansas, California, Colorado, Connecticut, Delaware, District of Columbia, Florida, Georgia, Guam, Hawaii, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, North Dakota, Northern Mariana Islands, Ohio, Oklahoma, Oregon, Pennsylvania, Puerto Rico, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, United States Minor Outlying Islands, Utah, Vermont, Virgin Islands, U.S., Virginia, Washington, West Virginia, Wisconsin, Wyoming
Role Summary/Purpose

The Global Solutions Architect will be responsible for supporting professional services sales and software orders. S/he will drive and support key activities to secure services revenue including collaboration with sales team, technical services consulting, scoping, estimation and proposal generation using value selling techniques and best practices.
Essential Responsibilities

·  Team to provide technical services support to software license sales that meets and exceeds monthly, quarterly and annual sales goals

·  Establish a deep understanding of customers’ business needs and technical landscape by creating value to customers for our solution footprint.

·  Demonstrate to customers how they benefit by partnering with GE and how our solutions deliver results.

·  Aggressively develop and drive a sustainable commercial and solution strategy across multiple customer divisions and geographic poles that is aligned to the agreed account goals.

·  Ensuring a Professional Sales Experience for customers during all aspects of sales process and touch points including: Formal meeting agendas, formal follow-up stating sequence of events and next steps in writing, and issue resolution in a timely fashion.

·  Formulates the winning proposals based on a cohesive strategy that leverages deep knowledge of industry, customer and GE product.

·  Create a “trusted solution advisor” relationship with our customer’s business and internal technical teammates

·  Drive key customer facing meetings and events

·  Directly engage with Regional Leader, Channel Partners and customers in deals, sales meeting and thought leadership opportunities (e.g. Sales Roadshows and Industry Events) - raising the business level acumen of the Global Solution organization by being a trusted advisor to the account manager, partners and customer to validate business value.

·  Input into product development strategy by documenting and sharing customer requirements to product management to guarantee the visibility to support market demands

·  Input into strategy of Services offerings evaluation and expansion to meet market and customer evolving demands

·  Ensure compliance to the GE Global Solution processes for best practice usage deliver the following:

·  Scoping approach and tools to drive towards customer outcomes

·  Creative customer centric solutions that are aligned with customer ROI targets and resource constraints

·  Implementation Solution Proposals that connect the dots between outcomes, solutions to deliver these outcomes and KPIs/metrics to measure success. Best practice Proposals include:

·  Application landscape

·  Integration solution architecture

·  Business processes

·  Timeline

·  Estimates

·  Statement of Work

·  Best practices approach to leveraging our product roadmaps to close deals
Qualifications/Requirements

Basic Qualifications:

·  Bachelor’s Degree in business or technical equivalent

·  5+ years of software industry technical experience

·  2+ years in commercial services or software experience

Eligibility Requirements:

·  Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job

·  Must be able to travel 50% -/+ of the time

·  Must be willing to work out of a remote home office or local GE Digital office if available
Desired Characteristics

·  Proven experience in a combination of professional services presales and software delivery including enterprise and global deployments.

·  Strong technical solutions and integration skills.

·  Strong and proven both structured and organizational skills.

·  Prior technical experience with ERP and/or Supply chain solutions, Salesforce and/or force.com platform.

·  Highly motivated and passionate self-starter.

·  Proven experience building and maintaining strong relationships with a diverse set of internal and partner constituencies including alliance, product sales, marketing, operations, finance, legal and senior level executives.

·  Innovated thinker who is able to blend technology and business strategy to develop compelling solution proposals.

·  Ability to negotiate skillfully in tough situations; can gain concessions without damaging relationship; have a “win – win” philosophy.

·  Prescriptive in recommending solution architectures and implementation approach to enhance delivery of solution mapping of the GE software portfolio.

Technical Expertise:

·  Expert in software solution and integration approaches.

·  Able to solve complex problems and develop innovated solutions to meet customer’s needs.

·  Able to consult customer on alignment of outcomes and desired technical solutions at a global enterprise level; Analyzes, designs, and develops a software solution roadmap and implementation plan based upon a current vs. future state of the business.

·  Fundamental knowledge of comparative long-term business implications for various configuration options; Experience with multi-business unit solution configuration ("GE Store").

·  Knowledgeable of full range of solution catalog within a business unit and able to discuss overall solution at depth.

·  Proactively identifies and communicates pipeline risks and develops mitigation plans, proactively shares ‘best practice’ to improve pipeline efficiency.

·  Able to lead early stage customer interactions; Guide customers as they develop confidence and comfort with GE software and solutions.

·  Understands the strengths and weaknesses of the competitive offerings and can discuss.

Business Acumen:

·  Effectively manages and closes sales cycles from business champion to c-suite (CIO/CEO) level.

·  Communicates the importance of understanding customer's business strategies to become an advocate for profitability on behalf of the customer.

·  Proven ability to articulate value to business and technical LOB stakeholders.

·  Creates meaningful stories and combines ideas in unique ways and makes connections between disparate ideas.; Communicates functional strategy and roadmap with sufficient detail for teams to utilize; Describes functional area information to leaders.

·  Utilizes customer’s feedback or current top objectives to form a comprehensive understanding of the customers’ needs; Communicates multiple reference stories or trends with supporting data. Demonstrates effective time management in preparation for conversations/ discovery process.

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About Us

GE is the world’s Digital Industrial Company, transforming industry with software-defined machines and solutions that are connected, responsive and predictive. Through our people, leadership
development, services, technology and scale, GE delivers better outcomes for global customers by speaking the language of industry.

At GE Digital, we are creating technology and solutions to enable social, mobile, analytical and cloud capabilities for the Industrial Internet. The Industrial Internet is an open, global network that connects people, data and machines. It’s about making infrastructure more intelligent and advancing the industries critical to the world we live in. At GE, we believe it’s about the future of industry—energy, healthcare, transportation, manufacturing. It’s about making the world work better. GE is transforming itself to become the world's premier digital industrial company, executing critical outcomes for our customers. Explore how you can drive greater asset reliability, lower operating costs, reduce risk and accelerate operational performance with our Predix platform and software solutions.

ServiceMax from GE Digital is a leading industry provider of field service management software – an estimated $25 billion market worldwide. The company continues to reimagine and create solutions for the 20 million people globally who install, maintain, and repair machines across dozens of industries as the leading provider of complete end-to-end mobile and cloud-based technology for the sector.

ServiceMax brings together the right data at the right moment to delight customers and drive business results at the crucial point of service. We’re rethinking field service, and delivering cutting edge technology to help companies perfect service delivery, drive revenue and growth, and delight customers. Come be part of our innovative team!
GE offers a great work environment, professional development, challenging careers, and competitive compensation. GE is anEqual Opportunity Employer . Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
Additional Eligibility Qualifications

GE will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen.