Software Asset Manager – Operational Lead & Support

Job description

Job Description Summary

The Software Asset Manager – Operational Lead & Support is responsible for day-to-day execution of Software Asset Management processes and supporting the strategic SAM program. This role serves as the operational lead for non-strategic and lower-complexity software agreements and provides analytical and execution support for strategic suppliers managed by SBP. The position helps ensure accurate software inventory, effective license utilization, and operational compliance with ITIL 4 and CMMI-aligned processes.

Job Description

Essential Responsibilities:

In this role, you will:

Operational Lead for Non-Strategic Agreements

·  Serve as primary operational owner for non-strategic, lower-risk software agreements and vendors (e.g., departmental tools, niche vendors, smaller contracts).
·  Manage the software lifecycle for these agreements, including requests, approvals, procurement coordination, deployment tracking, changes, and retirement.
·  Ensure that all operational activities for non-strategic vendors comply with SAM policies, standards, and documented procedures.

Operational SAM Execution

·  Perform daily SAM tasks such as entitlement and installation reconciliation, maintenance of software inventories, and management of license allocations.
·  Monitor and help improve data quality across SAM tools, CMDB, deployment tools, and procurement systems.
·  Support reclaim/uninstall campaigns and optimization initiatives to reduce unused or underutilized software.

Support for Strategic Suppliers and Renewals

·  Provide analysis and operational support to SBP for strategic and complex software suppliers and global agreements.
·  Prepare data and analyses for renewals, true-ups, and license position assessments, including usage reports, baselines, and scenario comparisons.
·  Execute remediation and optimization actions defined by the SBP for strategic portfolios.

Renewals and Small Contract Management

·  Lead renewal preparation and operational execution for non-strategic and smaller software contracts.
·  Coordinate with Procurement to ensure accurate demand forecasting, right-sizing, and contract hygiene.
·  Identify unusual usage patterns, risks, or complexities and escalate to the SBP as needed.

Metrics, and Documentation

·  Generate operational reports on compliance, utilization, unused software, license consumption, and inventory accuracy.
·  Maintain process documentation, standard work, and work instructions for SAM operational activities.
·  Provide data input and insights for SAM dashboards and maturity metrics used by the SBP and leadership.

Compliance, Controls, and Audit Support

·  Support internal and external software audits by preparing evidence, inventory snapshots, entitlement documentation, and reconciliation reports.
·  Help implement and monitor controls that reduce license non-compliance and security risks related to software.
·  Ensure adherence to ITIL 4-aligned processes and contribute to CMMI-based process improvement efforts.

Continuous Improvement and Collaboration

·  Identify operational pain points, process gaps, and improvement opportunities based on daily execution experience.
·  Collaborate with the SBP and other stakeholders to standardize and refine SAM processes and tools.
·  Work closely with IT operations, Service Owners, Procurement, Security, and Finance to embed SAM activities into routine workflows.

Required Qualifications:

·  Bachelor’s degree from accredited university or college with minimum of 4 years of professional experience OR associate’s degree with minimum of 7 years of professional experience OR High School Diploma with minimum of 9 years of professional experience 
·  Minimum 3 years of professional experience in in Software Asset Management with experience and knowledge of an industry tool such as Service Now, Flexera, USU(Aspera) etc.
·  Practical experience with software licensing, including:
·  Managing licenses across multiple vendors and agreement types
·  Supporting compliance checks, true-ups, audits
·  Maintaining accurate entitlement and installation/inventory records.
·  Familiarity with SAM/ITAM tools, such as:
·  Flexera, ServiceNow SAM Pro, Snow, Ivanti, or similar
·  Discovery/inventory tools (e.g., SCCM/MECM, Tanium, BigFix) for reconciliation.
·  Strong analytical and data skills, including minimum of MS Excel or similar tools (pivot tables, lookups, basic data cleansing)
·  Ability to work with large datasets and resolve discrepancies accurately.
·  Process-oriented and detail-focused, with:
·  Emphasis on data quality, compliance, and control
·  Experience following or contributing to SAM/ITAM or ITSM processes (request, approval, deployment, retirement).
·  Clear communicator and collaborator, with experience working with cross-functional teams (IT, Finance, Procurement/Sourcing).
·  High integrity and learning agility, with willingness to quickly deepen expertise in software licensing and SAM/ITAM practices.

Desired Characteristics:

·  ITIL 4 Foundation certification or equivalent exposure to ITIL practices.
·  Experience supporting software audits, renewals, or true ups.
·  Exposure to CMMI-based process environments or other structured process improvement frameworks.
·  Experience working in a large, multi-site, or global organization.
·  Demonstrated problem-solving skills, with the ability to identify issues, propose solutions, and escalate appropriately.
·  Self-starter with a continuous improvement mindset and strong ownership of results and data quality.

Additional Information:

The base pay range for this position is $112,000 - $186,000 USD annually. The specific pay offered may be influenced by a variety of factors, including the candidate’s experience, education, and skill set. This position is also eligible for an annual discretionary bonus based on a percentage of your base salary/ commission based on the plan. This posting is expected to close on April 14th, 2026.

GE Aerospace offers comprehensive benefits and programs to support your health and, along with programs like HealthAhead, your physical, emotional, financial and social wellbeing. Healthcare benefits include medical, dental, vision, and prescription drug coverage; access to a Health Coach from GE Aerospace; and the Employee Assistance Program, which provides 24/7 confidential assessment, counseling and referral services. Retirement benefits include the GE Aerospace Retirement Savings Plan, a 401(k) savings plan with company matching contributions and company retirement contributions, as well as access to Fidelity resources and planning consultants. Other benefits include tuition assistance, adoption assistance, paid parental leave, disability insurance, life insurance, and paid time-off for vacation or illness. 

GE Aerospace (General Electric Company or the Company) and its affiliates each sponsor certain employee benefit plans or programs (i.e., is a “Sponsor”). Each Sponsor reserves the right to terminate, amend, suspend, replace or modify its benefit plans and programs at any time and for any reason, in its sole discretion. No individual has a vested right to any benefit under a Sponsor’s welfare benefit plan or program. This document does not create a contract of employment with any individual.

Additional Information

GE Aerospace offers a great work environment, professional development, challenging careers, and competitive compensation. GE Aerospace is an  Equal Opportunity Employer . Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

GE Aerospace will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).

Relocation Assistance Provided: No
- This is a remote position