Services Specialist - Customer Order and Fulfillment

Job description

Job Description Summary

Responsible for facilitating transactions, producing, assembling and delivering replacement/ repair parts and equipment as part of a Services agreement or order.
Includes activities such as processing transactions, managing processes, material management, site operations, or warehouse logistics & shipping, sometimes in a shop structure. Includes craft & non craft labor as well as manager roles responsible solely for these activities. Accountable for the quality of own work. Subject to direct operations supervision/prescribed work instructions/systems checking. Executes within a well-defined operations framework. There is generally a step by step sequence of standard operational tasks which need to be followed to achieve an end result.

Job Description

Roles and Responsibilities

·  Facilitate order management - process order intake, input into internal systems. Connect to customer portals and systems. May support forecasting, billing and collection activities.
·  Key contact for customer inquiries, customer complaint (issue) resolution process. Work with operations to understand and communicate commits and status to customers.
·  Developing conceptual knowledge of professional discipline. May include support roles with specialized expertise or technical knowledge in broad area.
·  Applies general knowledge of business developed through education or past experience. Understands how work of own team contributes to the area.
·  Resolves issues using established procedures. Consults supervisor or more senior team members for issues outside of defined instructions/parameters.
·  Collaborates with others to solve issues. For customer facing roles, develops strong customer relationships and serves as the interface between customer and GE.
·  Exchanges technical information, asks questions and checks for understanding

Required Qualifications

·  Bachelor’s Degree from an accredited university or college with basic experience in a customer support, logistics and customs operations or materials planning.
·  Fluent in English and Spanish.
·  Knowledge in Oracle, SAP, ERP Systems and Microsoft Office.

Desired Characteristics

·  Strong oral and written communication skills. Strong interpersonal skills.
·  Established project management skills.
·  Demonstrated ability to analyze and resolve problems.
·  Ability to quickly adapt and react to changes.
·  Sense of urgency and ability to prioritize the tasks.
·  Previous experience with logistics, international shipments and LATAM countries customs requirement, especially for Argentina and Brazil, is a plus.
·  Ability to document, plan, market, and execute programs.

Additional Information

Relocation Assistance Provided: No