Technical Service Engineer

Job description

Job Description Summary

The Technical Service Engineer is a key role managing and performing installations, commissioning, services and technical support for GE Vernova Monitoring & Diagnostics range of products providing quality customer service both onsite and remotely covering primarily HongKong and support SE/NE Asia region as required. You will be working with an international team of engineers in the China, East Asia & Pacific region and factories in UK reporting to the Grid Automation services leader based in Australia. Pre / Post sales technical support working in conjunction with the sales team is also a key part of this role.

In return you will be rewarded with full scale product & work training upon joining [3-6 months], global working exposure, work from home flexibility, unparalleled development opportunities, access to state of art training platforms including GE Vernova Online Learning and an opportunity to work & learn from the world’s best leaders.

Job Description

Essential Responsibilities

·  Perform and supervise installations, repair services and commissioning of GE Vernova transformer monitoring equipment primarily to our key customers in HongKong and across the region as required.
·  Site work includes all types of maintenance service (preventive and remedial), manage maintenance facilities and field services engineering. Impacts quality of own work and the work of others on the team. Executes standard operational/technical tasks typically subject to instructions and work routines. There is latitude to rearrange the sequence to complete task/duties based on changing work situations.
·  Troubleshoot, analyze and resolve complex customer issues onsite and via other mode of communication.
·  Provide necessary technical details and improvement recommendations to R&D, Quality teams for product and process improvements.
·  Become the local and regional product expert to support customers and channel partners in their planning, execution, product training and services support.
·  Become an expert in utilizing one of the best customer case management tool – Salesforce, own & deliver the resolution of post-sales technical customer issue cases.
·  Support an international team of GE VERNOVA engineers related to product services, troubleshooting, quotes, product quality improvement, customer feedback and sales.
·  Maintain accurate and traceable records works completed and prepare regular reports as and when required.
·  Manage local spares inventory, appropriate stock levels, re-ordering and logistics of equipment and parts in/out of HongKong.
·  Prepare quarterly back-charge reports for customers, factories for work completed.
·  Maintain high standard in quality of work, environment, health and safety at work, including working nearby HV/LV equipments.
·  Engage with the customer promoting different service offerings, product range and provide full pre/post-sales support to the sales team whenever required.
·  Communicate schedule details, project milestones, time & service history sheets, manpower & tools/equipment requirements to the service leader.

Qualification Requirements:

·  Preferred candidates with Electrical, Electronics, Mechanical Engineering degree with minimum 2 years of experience in Field service, transformer / electrical equipment maintenance or equivalent work in a substation or other related field.
·  Engineering graduates with degree in Mechanical, Electrical, Electronics Engineering with no experience and strong career interest in the Energy/Power sector and hands on field services are also encouraged to apply.
·  Certificates/licenses for EHS, electrical work, technician, construction and other such is a plus.
·  Proficient in both spoken and written Cantonese and English is a must.
·  Expertise in operating computers, Windows, MS Office tools and other related computer hardware/software configuration with basic understanding of communication protocols and techniques.
·  Strong interpersonal skills supported by strong analytical, troubleshooting and problem-solving skills.

Desired Characteristics:

·  Able to work independently, willing to travel to customer sites across HongKong and International as required.
·  Please note that in GE VERNOVA we give highest priority to health & safety of our employees and experience in application of Environmental, Work Health and Safety regulations and compliance as per GE VERNOVA standards is a big plus.
·  Good interpersonal skills and able to manage internal and external stakeholders effectively, including internal engineering and R&D functions, as well as customers and independent third parties.

Additional Information

Relocation Assistance Provided: No