Human Resources Manager - Customer Success

Job description

3046987
City

Findlay Township, Pittsburgh
Career Level

Experienced
Relocation Assistance

Yes
Business

GE Aviation
Business Segment

Aviation Additive
Function

Human Resources
Country/Territory

United States
U.S. State, China or Canada Provinces

Pennsylvania
Postal Code

15126
Role Summary/Purpose

The Human Resources Manager is the first point of contact for managers and employees to provide counsel, coaching and support on HR fundamentals and employee related questions. This role is critical in executing our key HR initiatives, providing available and responsive internal employee support, and driving HR functional excellence and process improvement. This role will support the Additive Customer Experience Center in Pittsburgh and the Customer Success team across the Americas.
Essential Responsibilities

In addition you will:

·  Provide dedicated guidance and coaching to managers and employees at the Pittsburgh Customer Experience Center and in the Customer Success team across the Americas with specific focus on:
·  Employee Advocacy / Engagement
·  HR Fundamentals and Process Training
·  Employee Relations Management
·  Performance Management
·  Career Development
·  Talent Assessment
·  Acquisition and Retention
·  and Workplace Investigations as appropriate
·  Provide employees and managers with an available first point of contact for questions and guidance on fundamental HR topics and issues; escalates concerns beyond their scope to HR Business Partners; navigates employees and manager to HR Services when it is the more appropriate resource

·  Partner with HR Business Partners and Organization & Talent Development professionals to execute business-specific HR strategies

·  Ensure that all employee relations issues are properly identified, reported, investigated and resolved

·  Provide advice and counsel to managers and employees to ensure consistent application and integration of policies, procedures and practices at 100% compliance to promote an ethical and compliant work environment

·  Lead key HR processes including compensation planning and compliance

·  Conduct HR training and support for functional processes like Performance Development, People Review, Salary Planning, New Employee Orientation and New Manager Assimilation

·  Assist with other HR special projects or initiatives as needed

·  Maintain and protect confidential data with utmost scrutiny, judgment, and care

Qualifications/Requirements

·  Bachelor's Degree from an accredited university or college

·  Minimum of 3 years of experience in the Human Resources function (Including responsibilities such as recruiting, training, compensation, benefits, employee development or performance management)

Desired Characteristics

·  Proponent of the segmented HR model, understands the benefits

·  Bachelor’s degree in Human Resources from an accredited university or college

·  Master’s degree in Human Resources from an accredited university or college

·  GE HRLP Graduate or graduate of a similar program

·  PHR / SPHR certification

·  Passionate, employee advocate who wants to make a difference in the organization by helping employees succeed

·  Approachable and responsive resource able to connect with employees at all levels

·  Desires employee-facing work; willingness to make horizontal moves to develop HR expertise

·  Strong customer service focus, with a high level of responsiveness

·  Supportive team player with a strong drive to create a positive work environment; ability to diffuse a tense situation

·  Applies solid judgment ensuring integrity, compliance & confidentiality

·  Strong interest in innovative HR solutions and process improvement

·  Understanding of HR concepts and principles with expertise in a specialty area such as staffing, analytics, facilitation, etc.

·  Strong problem-solving skills; ability to make independent decisions, manage conflicting priorities in a fast-paced environment

·  Sound knowledge of local labor laws and government requirements
·  Detailed-oriented with excellent organizational & documentation skills

Why join one great company when you can join many? We are more than 280,000 people with jobs that range from biochemist to finance specialist to wind energy engineer. We’re passionate about making life better with new ideas and technologies. We’re diverse, supporting our communities in more than 140 countries. Experience personal growth and competency development as part of the GE team. Around the world, we are helping build the healthcare, transportation and aviation of the new century.




GE Additive is part of GE (NYSE: GE) - the world’s Digital Industrial Company, transforming industry with software-defined machines and solutions that are connected, responsive and predictive. GE Additive includes additive machine providers Concept Laser and ArcamEBM; along with additive material provider AP&C and additive service provider to the medical industry, DTI. As a notable user of additive technologies GE recognize the value and potential it brings to modern design and manufacturing. GE is organized around a global exchange of knowledge, the "GE Store," through which each business shares and accesses the same technology, resources and intellect. GE delivers better outcomes for customers by speaking the language of industry.




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About Us

GE is the world’s Digital Industrial Company, transforming industry with software-defined machines and solutions that are connected, responsive and predictive. Through our people, leadership development, services, technology and scale, GE delivers better outcomes for global customers by speaking the language of industry.

Working for GE Aviation is exciting & challenging. Come see what you are missing!
GE offers a great work environment, professional development, challenging careers, and competitive compensation. GE is anEqual Opportunity Employer . Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
Additional Eligibility Qualifications

GE will only employ those who are legally authorized to work in the United States for this opening.