HR Specialist - Learning Services

Job description

Job Description Summary

Learning Services Specialist (Open) The Learning Services Specialist delivers services supporting GE Aerospace learning programs, systems, processes and tools. Responds to process queries from employees, managers and learning professionals in a timely and professional manner. Ensures delivery in a professional, high quality and efficient manner according to established standard work and performance metrics. Provides continuous improvement focus to improve customer service levels and delivery of efficient processes and services.

PLEASE NOTE: Location Budapest/Hungary

Position will work a US time-zone schedule with potential for a hybrid (office/remote) arrangement.

Job Description

Essential Responsibilities:   

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Provides learning operations support and services. Ensures performance to established standards and performance metrics.

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Manages day to day support for learning related service tickets, processes, transactions, escalation and program/event support (including learning program enrollment, registration, learning pathways, transcripts, system navigation, problem escalation and general process and tool help).

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With a focus to customer service, interacts directly with functional stakeholders,  employees, learning professionals and people leaders to deliver efficient services and standard work.

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May participate in special projects

·  Learns and applies FLIGHT DECK principles in maintenance of functional standard work.
·  Builds relationships with COE partners, customers and end users to understand their needs and how they can be fulfilled through functional services and processes.

 

Qualifications/Requirements:  

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Bachelor's degree from an accredited university or college (or a high school diploma with relevant experience).  

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Fluent in English. 

 

Desired Characteristics:  

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• Knowledge of learning programs, compliance and industry best practices

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Experience in customer service delivery

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Experience in interpreting analytics and performance metrics

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Knowledge of tiered support service models and applications

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Demonstrated skill in problem solving; strong analytical and problem-solving mindset

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Ability to document, plan, market, and execute programs.

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Ability to assess quality of information given and ask pertinent questions to stakeholders.

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Ability to communicate concepts; strong oral and written communication skills 

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Ability to advise and guide others through options and points of view

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Proficiency with additional languages a plus

Additional Information

Relocation Assistance Provided: No

- This is a remote position