Digital Operations Senior Manager

Job description

Job Description Summary

The Senior Manager, Digital Operations, will lead Digital Technology (DT) operations at the GE Caledonia MRO facility. Serving as the DT Site Leader, this role provides strategic digital leadership to the site leadership team and the broader DT organization, covering all IT infrastructure, cybersecurity, and software applications required for site operations. The leader is accountable for the performance and availability of IT infrastructure and applications and will partner closely with business stakeholders to enable process transformation. This role also oversees site-related projects in coordination with the broader DT organization.

Job Description

In this role, you will:

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Lead a team  of employees across the digital operations space, including infrastructure, end user support, network, and related services.

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Design, develop, implement, and support  technology solutions for geographically distributed infrastructure systems; manage tactical Digital Technology plans to ensure they meet current needs, are scalable for future requirements, and maintain system integrity by applying security best practices.

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Manage global IT assets,  including software licenses and full lifecycle management of hardware (procurement, deployment, maintenance, and decommissioning).

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Develop and manage adherence  to departmental Change Management processes and Service Level Agreements (SLAs), ensuring consistent, high-quality service delivery.

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Define, develop, maintain, and test Standard Operating Procedures (SOPs)  for all operational processes to drive standardization, compliance, and continuous improvement.

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Participate in the budgeting process  and manage IT infrastructure–related projects and investments, ensuring alignment with business priorities and financial targets.

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Identify and respond to professional growth needs  for all team members, ensuring they have the training, coaching, and tools required to successfully execute team deliverables.

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Foster a positive, collaborative, and innovative work culture  grounded in respect, high integrity, and continuous improvement, capable of driving sustained positive change across all levels.

Education Qualification

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Bachelor’s degree in Computer Science  or a  STEM discipline  (Science, Technology, Engineering, Mathematics) with significant relevant experience.

Desired Characteristics

Technical Expertise

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Hands-on experience  in 24x7x365 technical operations.

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Experience with design, performance, availability, and scalability  of infrastructure solutions.

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Demonstrated understanding of Lean Six Sigma principles;  Green Belt certification preferred.

Business Acumen

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Knowledge of business and financial principles and practices.

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Proven ability to manage operations within budget  (team and/or product).

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Demonstrated ability to drive projects  based on business strategies and customer requirements.

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Strong customer focus:  effectively manages technical issues in complex, difficult, or stressful situations; evaluates decisions through the customer lens; builds strong customer relationships and designs processes from the customer’s viewpoint.

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Skilled in structured problem solving:  able to break down problems, document clear problem statements, and estimate effort and impact.

Leadership

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Experience providing feedback  on performance against goals and development plans.

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Experience coaching, mentoring, and developing team members  to build capability and engagement.

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Ability to proactively identify and remove obstacles  on behalf of the team to maintain momentum and delivery.

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Ownership mindset:  takes responsibility for projects and deliverables while mentoring and supporting the team.

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Demonstrated ability to influence  and collaborate across a complex, global matrix organization.

Personal Attributes

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Strong analytical, project management, and organizational skills.

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Excellent oral and written communication skills,  including the ability to communicate complex topics to diverse audiences.

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Ability to work under tight deadlines,  manage multiple priorities, and perform effectively under pressure.

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Change-oriented mindset:  proven track record of initiating and driving process improvements; supports and drives change, and addresses difficult circumstances with creativity and resilience.

Flexible Working

GE Aerospace supports and encourages flexible working arrangements, where possible, and recognises the benefits to employees of having a positive work-life balance.

Total Reward

At GE Aerospace we understand the importance of Total Reward.  Our flexible benefits plan, called FlexChoice, gives you freedom, choice and flexibility in the way you receive your benefits, as well as giving you the opportunity to make savings where possible.

As a new joiner to GE Aerospace we are pleased to be able to offer you the following as default in your benefit fund, which you then can tailor to meet your individual needs;

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Non-contributory Pension          

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Life Assurance

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Group income protection            

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Private medical cover    

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Holiday Hourly equivalent of 26 days, with flexible option to buy or sell

Security Clearance

Baseline Personnel Security Standard (BPSS) clearance is required and must be maintained for this role. Please note that in the event that BPSS clearance cannot be obtained, you may not be eligible for the role and/or any offer of employment may be withdrawn on grounds of national security. Please see the link below for further details regarding the requirements for BPSS clearance: BPSS

Right to Work

Applications from job seekers who require sponsorship to work in the UK are welcome and will be considered alongside all other applications. However, under the applicable UK immigration rules as may be in place from time to time, it may be that candidates who do not currently have the right to work in the UK may not be appointed to a post if a suitably qualified, experienced and skilled candidate who does not require sponsorship is available to take up the post. For further information please visit the UK Visas and Immigration website.

Additional Information

Relocation Assistance Provided: Yes