Customer Program Engineer - Europe & Middle East
Pisa (Province of Pisa) IT development
Job description
Job Description Summary
An exciting opportunity has developed to be part of the Customer Program Engineering team supporting the European & Middle Eastern region. You will be part of our wider Field Service Team, providing dedicated in region support for our civil customers. As well as key account management, you will provide field training and repairs to our Europe & Middle East customer base. A contributor to our key performance metrics for the team, you must be confident in changing customer demands, setting priorities, engaging customers, performing on site repairs and ensuring the customer voice is heard in an impactful way to the business. You will be able to work local Dowty representatives to advocate for your customers and to drive cooperation throughout.Job Description
Essential Responsibilities
Provide field repairs & technical support for in region customers
Provide in region customer training
Support our airframe partners regional conferences
Utilize best practices to challenge existing processes and drive improvement
Facilitate new contractual negotiations and roll out
Deliver quarterly updates for in region customers
Qualifications/Requirements
Bachelor's Degree from an accredited University or College, or High School Diploma with compensating work experience in similar role
Relevant experience in a regulated aerospace environment performing aircraft maintenance & customer training
Proven Customer facing and/or Commercial Experience
Strong oral and written communication skills
Demonstrated ability to manage performance using KPIs, meet deadlines, set priorities work and implement recovery action when required
A self-starter able to manage your own work
Ability to apply clear thinking to solve problems and work cross-functionally
Confident in presenting and delivering technical data through training
Fluency in English and Italian
Work Visa in accordance with local regulations is required
Desired Characteristics
Degree in Aerospace is preferred
Passionate about continuous improvements and be confident in challenging processes
A knowledge and understanding of the aerospace industry
A customer advocate who can successfully communicate key needs for their customer
Propulsion background
Additional Job Description
Additional Information
Compensation Grade
LPB2Relocation Assistance Provided: Yes