Customer Fulfillment Manager

Job description

Job Description Summary

Customer Fulfillment Manager (CFM) is responsible for providing the necessary support on financial administration & management of Contractual and Transactional Customer Portfolio’s mainly in Europe and potentially other regions when needed for business reasons. The Customer Fulfillment Manager is an integral part of the team supporting assigned service agreements, transactional deals, plants and customers. This team will demonstrate accountability for financial, functional, business, and broad company objectives within Power Services.

Job Description

What you’ll do :

·  Understand Contractual and Transactional terms and conditions of the assigned customers and contracts.
·  Ensure accuracy of Oracle/ERP/NEX/MyFleet systems.
·  Support CSL’s as needed in completion of financial deliverables, short- and long-term financial planning.
·  Help to drive operational excellence and rigor on financial processes and tools to deliver process excellence.
·  Engagement with ERP enhancements, integrations and deployment. If necessary, participate in User Acceptance Testing/System-Integration & Test and ensure adoption & adherence to systems & processes.
·  Creation of Parts Quotation and Sales Orders in Oracle for Contractual and Transactional customers following established guidelines and procedures.
·  Manage logistics and parts shipping order.
·  Create contractual and transactional projects in Oracle/ERP/NEX systems for all the outages, repairs and parts request following established guidelines and procedures partnering with CSL’s.
·  Creation and update of Service Dispatch Requests to FieldCore in Oracle/ERP systems partnering with CSL’s
·  Interface with various internal departments to identify and resolve issues and propose process improvements.
·  Work with different vendors and parts teams to obtain Parts Origin Certification in the different countries when required legally or contractually.
·  Setup new customer and modified existing ones in Oracle/ERP Systems.
·  Introduce in Oracle/ERP Systems Purchase Orders Request following established guidelines and procedures partnering with CSL’s.
·  Manage EHS documentation for vendors directly sub-contracted by GE in countries where legally is required.

What you’ll bring :

·  Bachelor's degree from an accredited university or college.
·  ERP working experience and MS proficiency.
·  Strong experience with the power generation services, industrial, manufacturing industry.
·  Experience handling contractual and transactional service agreements.
·  Must have good time management, organizational skills and able to meet established deadlines.
·  Ability to multi-task.
·  Strong communication skills both written and verbal in English and French.

  What will make you stand out :

·  Demonstrated ability to work in a matrix organization, fast-paced environment.
·  Ability to work as a part of a multinational team.
·  Excellent communication, problem solving, and interpersonal skills.

Additional Information

Relocation Assistance Provided: No