Applications Specialist - Xray & WH

Job description

3276709
Additional Cities

Singapore, KL
Career Level

Experienced
Relocation Assistance

No
Business

GE Healthcare
Business Segment

Healthcare ASEAN Korea Australia & New Zealand
Function

Sales
Country/Territory

Malaysia, Singapore
Postal Code

099253
Role Summary/Purpose

The role will focus on supporting the clinical training and use of GE’s Xray and Women Health systems. The role may work individually at an account and as part of a One GE Healthcare team. Responsible for customer training for products such as X-Ray, Mammography and BMD. Drive proactive customer engagement as part of the post-sales process and manage customer experience throughout the life cycle of their GE products.
Essential Responsibilities

•In partnership with customer develop training plans to fulfill obligations of order that ensures customer competency and high NPS.
•Coordinate the delivery of customer training with Service/Sales groups.
•Support sales activities in region when needed (congress, demo/visit/presentation, advanced application visit for KOL, etc.)
•Drive realization of revenue thru execution of on-site delivery targets.
•Aggressively manage travel budget to goal thru optimization of travel strategies and cost savings.
•Provide consultative support to customers in driving customer productivity thru the implementation of customer consultative projects.
•Become recognized expert in product/clinical technical competencies; answer a wide range of questions concerning software and clinical applications.
•Support market growth initiatives (i.e. industry tradeshows, product demos, image quality collection, and clinical sites).
•Possess strong analytical and problem-solving skills.
•Produce well-written post-training reports and product feedback.
•Successful candidate will be a self-starter, self-directed, team oriented individual who thrives in a fast-paced, dynamic business environment.
•Possess strong interpersonal and customer and management skills, has ability to work in high pressure environments and places personal and business integrity at forefront.
•Improve customer satisfaction and socket retention through continuing education on optimization of equipment utilization by customer
•Use market and product knowledge to assist sales team in developing sales, marketing and customer service strategies
•Communicate effectively with members of sales/marketing/service team to maximize all sales potential and communicates leads to relevant colleagues.
•Generates and maintain customer profiles, including key decision makers.
•Ensures knowledge of and compliance with Company policies and quality processes
•Primary focus will be to provide support to Xray & WH customers in Singapore and and occasionally across ASEAN.
Qualifications/Requirements

1. Required active professional clinical/technical certifications/registries necessary to scan live patients in a clinical setting
2. Demonstrated current basic clinical scanning proficiencies on current products/platforms
3. At least one of the following core experiences: Minimum of 5 years clinical/ technical experience following certification with demonstrated clinical/technical skill in specific areas or at least 3 years commercial applications/modality experience with demonstrated successes in high level customer interactions and sales scenarios
4. Proficiency in computer skills in Microsoft Office Suite products
5. Willingness to travel extensively within your specified geographic region as well as to nationwide sales meetings and tradeshows
6. To the extent you are applying for a position that requires you to operate a GE owned/leased, privately owned/leased or rental vehicle for company business, you must be willing to submit to a check of your driving record
7. Ability to communicate effectively using local language
Desired Characteristics

1. Associate’s or Bachelor's degree preferred in related business or technical/clinical field
2. Strong leadership skills (respected by peers and leadership for contributions to the business)
3. Strong presentation skills (public speaking and lecture experience desired)
4. Demonstrated ability to understand and present complex material in understandable terms
5. Demonstrated interpersonal & communication skills (ability to effectively communicate, verbally and in writing, to external customers, global counterparts and to team members in other functional organizations)
6. Solid problem solving skills (ability to manage and resolve conflict, communicate issues and propose solutions to both internal team members and external customers)
7. Proven professional business acumen (experience interfacing with both internal team members and external customers as a part of a solution-based sales process)
8. Self-motivated, willingness to take the initiative to identify opportunities for improvement and take actions to improve
9. Team oriented with a customer satisfaction mindset
10. Ability to multi-task effectively and manage multiple priorities at one time
11. Willingness to be flexible/adapt to changing work environments
12. Clinical experience in large hospital/university setting preferred
13. Advanced certification/registries desired
14. Five or more years of demonstrated clinical scanning skills in specific
15. Experience on all current GE products for which responsibilities cover
16. Experience within GE Clinical Applications or Clinical Marketing roles
17. Fluency in other relevant languages within territory
About Us

GE (NYSE:GE) drives the world forward by tackling its biggest challenges. By combining world-class engineering with software and analytics, GE helps the world work more efficiently, reliably, and safely. GE people are global, diverse and dedicated, operating with the highest integrity and passion to fulfill GE’s mission and deliver for our customers. www.ge.com
Primary Country

Singapore
Primary State/Province

Central Singapore
Primary City

Singapore