Aero Gas Power Customer Service Leader

Job description

Job Description Summary

Come and join our powerful, unified force with the energy to change the world.

GE Vernova is accelerating the path to more reliable, affordable, and sustainable energy, while helping our customers power economies and deliver the electricity that is vital to health, safety, security, and improved quality of life. Are you excited at the opportunity to electrify and decarbonize the world?

Our Customer Service Leader to serve as the liaison between internal/external organizations and for assigned customers, own the customer relationship, and contribute to the overall business strategy.

Job Description

What you'll do:

·  Foster and develop strong relationships with customers as the single point of contact for customers
·  Manage customer communication and relationships
·  Responsible for customer portfolio and growth with ability to analyze and resolve customer's request
·  Establish contact to provide on-going technical and business support to assigned customers
·  Develop and own site customer communication plan, coordinate regular GEV/Customer reviews to review existing and new GE VERNOVA with a focus on LM (Aero) Model products/services that could provide value for the customer
·  Oversee GEV warranty and applicable commercial considerations including concessions as they arise balancing maximum benefits for the customer and GE Vernova
·  Develop outage scope/communicating scope to FieldCore/GEV
·  Responsible for outage/non-outage parts planning including requests for quotes, providing quotes to customers, placing/managing parts orders
·  Manage the Outage process and processing of Change Orders
·  Lead direction for all emergent/forced outage resolution
·  Lead wing to wing outage execution via organizing pre-outage, post-outage and outage milestone meetings to deliver desired outcomes.
·  Responsible for all P&L for assigned customer base including invoicing/credit memo processing and for On-Site Repairs and Part and Component Repairs performed in GRS including planning repair scope, requests for repair quotes, scheduling repairs and addressing repairs issues in the GE VERNOVA network
·  Own contract leadership and fulfillment including all project deliverables and understanding the Terms & Conditions /contract requirements such as LD/Bonus structure.
·  Selling all flow-type services including Parts, FieldCore, Lease Engine from opportunity identification, quote preparation, order entry, demand placement, to sales conversion
·  Manage Digital and Total plant solutions agreements and coordinate with functional groups.

Qualifications/Requirements:

·  Bachelor’s Degree from an accredited University or College (OR a High School Diploma / GED with an additional 5 years of experience in power generation industry OR-Associates degree with 8+ years of experience in a power generation industry)
·  Minimum of 3+ years of experience within the power plant /or contract performance management /and Technical Field Outage management expertise.

Eligibility Requirements:

·  Willingness and ability to travel up to 40% of the time.
·  National ( within USA ) relocation is offered as needed unless located in an adjacent 1-2 state of Arizona to be considered.
·  No immigratory or visa services and sponsorship will be offered.

Desired Characteristics: 

·  Experience planning and executing outages in ITR organization.
·  Strong leadership, project management experiences
·  P&L financial, and commercial skills
·  Team leader in a dynamic, energetic and proactive environment
·  Experience working with customer leadership teams
·  Demonstrated communication & organizational skills
·  Strong networking abilities to gain technical credibility from key stakeholders

ABOUT US

Inclusion & Diversity  

 At GE Vernova, we believe in the value of your unique identity, background and experiences. We are committed to fostering an inclusive culture , where everyone feels empowered to do their best work because they feel accepted, respected and that they belong.  Click here to learn more:  https://jobs.gecareers.com/vernova/global/en/i-d-e

For U.S. based candidates only, for purposes of complying with U.S. pay transparency requirements, The base pay range for this position is $119,600 - $199,400 USD Annual.

The specific pay offered may be influenced by a variety of factors, including the candidate’s experience, education, and skill set. This position is also eligible for a performance bonus.

*The Company pays a geographic differential of 110%, 120% or 130% of salary in certain areas.

This position will stay open on the career website until at least 11/14/2025

Benefits Available to You

 GE Vernova employees rise to the challenge of building a world that works. In order to meet this mission, we provide varied, competitive benefits to help support our workforce:  Our Culture | GE Vernova (gecareers.com)

·  Our compensation & benefits are designed to reward high performers and help you manage your personal and family needs. We offer a robust benefits package depending on your employment status and your national requirements.
·  A healthy, balanced lifestyle can mean different things to different people. We've created programs that support the way you live and work today.
·  GE Vernova invests to provide opportunities to grow your career by providing a path for continued on-the-job learning and development .

Healthcare benefits include medical, dental, vision, and prescription drug coverage; access to a Health Coach, a 24/7 nurse-based resource; and access to the Employee Assistance Program, providing 24/7 confidential assessment, counseling and referral services. Retirement benefits include the GE Retirement Savings Plan, a tax-advantaged 401(k) savings opportunity with company matching contributions and company retirement contributions, as well as access to Fidelity resources and planning consultants. Other benefits include tuition assistance, adoption assistance, paid parental leave, disability insurance, life insurance, and paid time-off for vacation or illness. 

General Electric Company, Ropcor, Inc., their successors, and in some cases their affiliates, each sponsor certain employee benefit plans or programs (i.e., is a “Sponsor”). Each Sponsor reserves the right to terminate, amend, suspend, replace, or modify its benefit plans and programs at any time and for any reason, in its sole discretion. No individual has a vested right to any benefit under a Sponsor’s welfare benefit plan or program. This document does not create a contract of employment with any individual.

GE Vernova offers a great work environment, professional development, challenging careers, and competitive compensation. GE Vernova is an  Equal Opportunity Employer . Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

GE Vernova will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).

Relocation Assistance Provided: Yes

- This is a remote position

 

 
For candidates applying to a U.S. based position, the pay range for this position is between $119,600.00 and $199,400.00. The Company pays a geographic differential of 110%, 120% or 130% of salary in certain areas. The specific pay offered may be influenced by a variety of factors, including the candidate’s experience, education, and skill set.

 

 
Bonus eligibility: discretionary annual bonus.

 

 
This posting is expected to remain open for at least seven days after it was posted on November 07, 2025.

 

 
Available benefits include medical, dental, vision, and prescription drug coverage; access to Health Coach from GE Vernova, a 24/7 nurse-based resource; and access to the Employee Assistance Program, providing 24/7 confidential assessment, counseling and referral services. Retirement benefits include the GE Vernova Retirement Savings Plan, a tax-advantaged 401(k) savings opportunity with company matching contributions and company retirement contributions, as well as access to Fidelity resources and financial planning consultants. Other benefits include tuition assistance, adoption assistance, paid parental leave, disability benefits, life insurance, 12 paid holidays, and permissive time off.

 

 
GE Vernova Inc. or its affiliates (collectively or individually, “GE Vernova”) sponsor certain employee benefit plans or programs GE Vernova reserves the right to terminate, amend, suspend, replace, or modify its benefit plans and programs at any time and for any reason, in its sole discretion. No individual has a vested right to any benefit under a GE Vernova welfare benefit plan or program. This document does not create a contract of employment with any individual.