Service Content Writer

Job description

Overview (Text Only)

Join Foot Locker Singapore as Our Next Service Content Writer! Foot Locker is more than a global retailer—we’re the heartbeat of sneaker culture. With 2,700 stores across 29 countries, we ignite passion, spark discovery, and celebrate individuality through our iconic brands: Foot Locker, Kids Foot Locker, Champs Sports, WSS, and atmos.
Responsibilities

What You’ll Do

 

·  Craft compelling, easy-to-understand content for our website and self-help platforms.
·  Develop and maintain SOPs, work instructions, and documentation aligned with business goals.
·  Simplify complex service processes into clear, actionable content.
·  Use data-driven insights to enhance self-service options and improve customer experience.
·  Collaborate across departments to ensure consistent messaging.
·  Empower support teams with concise work instructions and response templates.
·  Design intuitive workflows using tools like Lucidchart or Visio.
·  Create engaging infographics to support content.
·  Support automation initiatives that elevate customer service.
·  Manage and maintain our SharePoint site for seamless content access.
Qualifications

Who You Are

 

·  A creative communicator with a sharp eye for detail and a passion for customer-centric content.
·  A multitasker who thrives in fast-paced environments and juggles multiple projects with ease.
·  Experienced in CRM systems and process mapping tools.
·  Skilled in writing clear, accurate, and engaging documentation.
·  A team player with excellent interpersonal and communication skills.
·  Fluent in English, both written and spoken.
·  Holding a diploma or equivalent experience, with 2+ years in service or marketing content writing.

 

Who You Are

 

·  A creative communicator with a sharp eye for detail and a passion for customer-centric content.
·  A multitasker who thrives in fast-paced environments.
·  Experienced in CRM systems and process mapping tools.
·  Skilled in writing clear, accurate, and engaging documentation.
·  A team player with excellent interpersonal and communication skills.
·  Fluent in English, both written and spoken.
·  Holding a diploma or equivalent experience, with 2+ years in service or marketing content writing.
Benefits

Why Foot Locker?

 

At Foot Locker Singapore, we’re more than sneakers—we’re a global community driven by passion, innovation, and a commitment to exceptional service . Join us and be part of a brand that empowers self-expression and celebrates individuality .

Apply now and help us shape the voice of Foot Locker Singapore!