Payment Management Specialist - Full Time

Job description

Overview

At Foot Locker we obsess over the customer. This is where you come in! We are looking to hire multiple full-time Payment Management Specialists, a role that is vital to our company's success. You will be responsible for determining the validity of customer orders while providing a positive experience through compassion and problem-solving.

This position is located on-site in our Wausau, Wisconsin office.

Available full-time shift:  Monday-Friday 1pm-9pm. Mandatory extra hours may be required based on business needs.

 

Pay rate:  $16.50 / hour 

Next available start date: Monday, October 27

Training: You would attend 3 weeks of Customer Care Training from either 8:00am-12:30pm or 4:00pm-8:30pm Monday-Friday. Additionally, there would be one week of in-department training during your regularly scheduled shifts.

 

What our employees say they love most about working here:

·  Their coworkers!
·  The atmosphere: welcoming & sense of belonging
·  Recognition and appreciation from leadership
·  Problem-solving and helping customers
·  Learning about the business
·  Laid back environment
·  Weekends off
Responsibilities

·  Interacting with customers through phone and email to determine the validity of an order or shipment
·  Contacting merchant bank, credit card issuers, and various financial entities to verify payment specific information
·  Reviewing and processing chargebacks and disputes in accordance with merchant bank and PayPal guidelines
·  Using a standard set of guidelines to research into account information, and exercising sound decision-making in elevated situations to protect the assets of the company
·  Answering incoming calls and emails from customers regarding orders that have been canceled for verification
Qualifications

·  Proficient computer navigation skills
·  Ability to multi-task
·  Professionalism while speaking with customers with verbal and written communication skills
·  Positive mindset and solutions-oriented

Benefits

·  30-50% employee discount
·  Paid time off: 8 personal days & 10+ vacation days per year, plus holidays
·  Casual dress code – Wear your sneakers to work!
·  Medical / dental / vision coverage
·  401(k) / Roth 401(k)
·  Opportunities for advancement
·  Recognition and appreciation programs
·  Learning and development platforms
·  Stock purchase plan
·  Tuition reimbursement for qualified courses
·  Employee referral program
·  Life insurance
·  Employee Resource Groups