Package Investigations Specialist - Full Time

Job description

Overview

At Foot Locker we obsess over the customer. This is where you come in! We are looking to hire a full-time Package Investigations Specialist, a role that is vital to our company's success. You will be responsible for providing reasonable resolutions to delivery-related issues while ensuring a positive customer experience with compassion and problem-solving.

This position is located on-site in our Wausau, Wisconsin office.

Available full-time shift: Monday-Friday 1pm-9pm. There may be mandatory extra hours based on business needs.

Compensation: $16.50 / hour

Next available start date: Monday, October 27

Training: You would attend 3 weeks of Customer Care Training from either 8:00am-12:30pm or 4:00pm-8:30pm Monday-Friday. Additionally, there would be one week of in-department training during your regularly scheduled shifts.

 

What our employees say they love most about working here:

·  Their coworkers!
·  The atmosphere: welcoming & sense of belonging
·  Recognition and appreciation from leadership
·  Problem-solving and helping customers
·  Learning about the business
·  Laid back environment
·  Weekends off
Responsibilities

·  Providing superior customer service regarding questions or concerns around delivery-related issues and providing reasonable resolutions, keeping the company's best interest in mind
·  Speaking with internal and external customers directly over the phone or via email to resolve issues or concerns as needed
·  Efficiently entering customer information and call notes into the order management system
·  Accurately completing appropriate follow up actions for order and service resolution
·  Sending customer notifications and follow up emails regarding delivery investigations
·  Assisting with contact center phone call volume as needed
Qualifications

·  Proficient computer navigation skills including ability to multi-task 
·  Positive attitude 
·  Professionalism while speaking with customers 
·  Previous customer service experience is preferred

Benefits

·  30-50% employee discount
·  Paid time off: 8 personal days & 10+ vacation days per year, plus holidays
·  Casual dress code – Wear your sneakers to work!
·  Medical / dental / vision coverage
·  401(k) / Roth 401(k)
·  Opportunities for advancement
·  Recognition and appreciation programs
·  Learning and development platforms
·  Stock purchase plan
·  Tuition reimbursement for qualified courses
·  Life insurance
·  Employee referral program
·  Employee Resource Groups