Package Investigations Specialist - Open Interviews Tues 10/7 9am-7pm

Job description

Overview

Talent Tuesdays! We will be holding our next open interview event on Tuesday, October 7th from 9:00am-7:00pm. Apply now to get through the process more quickly on site, and stop by then to meet the team, tour the contact center, and interview on the spot! We are located at 111 S. 1st Ave, Wausau, WI 54401.

 

At Foot Locker we obsess over the customer. This is where you come in! We are looking to hire a full-time Package Investigations Specialist, a role that is vital to our company's success. You will be responsible for providing reasonable resolutions to delivery-related issues while ensuring a positive customer experience with compassion and problem-solving.

This position is located on-site in our Wausau, Wisconsin office.

Available full-time shift: Monday-Friday 1:00pm-9:00pm

Pay rate: $16.50 / hour

Next available start date: Monday, October 27

Training: You would attend 3 weeks of Customer Care Training from either 8:00am-12:30pm or 4:00pm-8:30pm Monday-Friday. Additionally, there would be one week of in-department training during your regularly scheduled shifts.

 

What our employees say they love most about working here:

·  Their coworkers!
·  The atmosphere: welcoming & sense of belonging
·  Recognition and appreciation from leadership
·  Problem-solving and helping customers
·  Learning about the business
·  Laid back environment
·  Weekends off
Responsibilities

·  Providing superior customer service regarding questions or concerns around delivery-related issues and providing reasonable resolutions, keeping the company's best interest in mind
·  Speaking with internal and external customers directly over the phone or via email to resolve issues or concerns as needed
·  Efficiently entering customer information and call notes into the order management system
·  Accurately completing appropriate follow up actions for order and service resolution
·  Sending customer notifications and follow up emails regarding delivery investigations
·  Assisting with contact center phone call volume as needed
Qualifications

·  Proficient computer navigation skills including ability to multi-task 
·  Positive attitude 
·  Professionalism while speaking with customers 
·  Previous customer service experience is preferred

Benefits

·  30-50% employee discount
·  Paid time off: 8 personal days & 10+ vacation days per year, plus holidays
·  Casual dress code – Wear your sneakers to work!
·  Medical / dental / vision coverage
·  401(k) with company match / Roth 401(k)
·  Opportunities for advancement
·  Recognition and appreciation programs
·  Learning and development platforms
·  Stock purchase plan
·  Tuition reimbursement for qualified courses
·  Employee referral bonus program
·  Life insurance
·  Employee Resource Groups