Package Investigations Specialist - Part Time

Job description

Overview

Great brands reflect culture. The best ones help shape it. At Foot Locker, we’re rooted in sport, powered by style, and driven by the communities that move both. From Foot Locker and Kids Foot Locker to Champs Sports, WSS, and atmos, our brands sit at the intersection of sport, style, and self-expression. 

As part of the DICK’S Sporting Goods family, you’re backed by the resources, reach, and career opportunities of a world-class sports company. That unleashes Foot Locker to keep pushing forward with the agility and edge that define the brand. We’re looking for great people who want to influence culture and the generation that is shaping what’s next.  

Whether you’re building strategy, shaping innovations, or creating unforgettable customer moments, you’ll contribute to decisions and experiences that define our brands’ impact in the communities we serve. 

Come change the game with us. Apply today! 

We are looking to hire multiple part-time Package Investigations Specialists , a role that is vital to our company's success. You will be responsible for providing reasonable resolutions to delivery-related issues while ensuring a positive customer experience with compassion and problem-solving.

This position is located on-site in our Wausau, Wisconsin office.

Scheduling:  Hours are available between 9am-6pm Monday-Friday. You will set your own availability for scheduling with a minimum of 8 hours per week required.

Compensation: $16.00 / hour

Next available start date: Monday, July 6th

Training: You will attend 3 weeks of Customer Care Training Monday-Friday from either 8:00am-12:30pm or 4:00pm-8:30pm. Additionally, there will be in-department training during your regularly scheduled shifts.

 

What our employees say they love most about working here:

·  Their coworkers!
·  Flexibility and work/life balance
·  Weekends off
·  The atmosphere: welcoming & sense of belonging
·  Recognition and appreciation from leadership
·  Problem-solving and helping customers
·  Learning about the business
·  Laid back environment
Responsibilities

·  Providing superior customer service regarding questions or concerns around delivery-related issues and providing reasonable resolutions, keeping the company's best interest in mind
·  Speaking with internal and external customers directly over the phone or via email to resolve issues or concerns as needed
·  Efficiently entering customer information and call notes into the order management system
·  Accurately completing appropriate follow up actions for order and service resolution
·  Sending customer notifications and follow up emails regarding delivery investigations
·  Assisting with contact center phone call volume as needed
Qualifications

·  Proficient computer navigation skills including ability to multi-task 
·  Positive attitude 
·  Written and oral communication skills, including professionalism while speaking with internal & external customers
·  Previous customer service experience is strongly preferred

Benefits

·  30-50% employee discount
·  Casual dress code – Wear your sneakers to work!
·  Opportunities for advancement
·  Learning and development opportunities
·  Stock purchase plan
·  Education reimbursement program
·  Employee Resource Groups
·  Employee referral bonus program
·  Recognition and appreciation initiatives