eCustomer Care Specialist

Job description

Overview

Great brands reflect culture. The best ones help shape it. At Foot Locker, we’re rooted in sport, powered by style, and driven by the communities that move both. From Foot Locker and Kids Foot Locker to Champs Sports, WSS, and atmos, our brands sit at the intersection of sport, style, and self-expression. 

As part of the DICK’S Sporting Goods family, you’re backed by the resources, reach, and career opportunities of a world-class sports company. That unleashes Foot Locker to keep pushing forward with the agility and edge that define the brand. We’re looking for great people who want to influence culture and the generation that is shaping what’s next.  

Whether you’re building strategy, shaping innovations, or creating unforgettable customer moments, you’ll contribute to decisions and experiences that define our brands’ impact in the communities we serve. 

Come change the game with us. Apply today! 

We are looking to hire multiple full-time eCustomer Care Specialists , a role that is vital to our company's success. You will be responsible for interacting with our customers through email and live chat while providing a positive customer experience through compassion and problem-solving.

 

“We provide a necessary service that is essential to keeping the rest of the company on good terms with our customers and ensures any and all issues are resolved with the customers' best interest at heart.” – Current eCustomer Care Specialist, with Foot Locker since 2023

 

This position is located in our Wausau, Wisconsin office.

 

Schedule:  Monday-Friday 1pm-9pm

 

Pay rate:  $16.50 / hour 

 

Next available start date: Monday, July 6th

 

Training: You will attend 3 weeks of Customer Care Training Monday-Friday from either 8:00am-12:30pm or 4:00pm-8:30pm. Additionally, there will be in-department training during your regularly scheduled shifts.

 

What our employees say they love most about working here:

·  Their coworkers!
·  The atmosphere: welcoming & sense of belonging
·  Weekends off
·  Recognition and appreciation from leadership
·  Problem-solving and helping customers
·  Learning about the business
·  Laid back environment
Responsibilities

·  Providing superior customer service via e-mail and live chat regarding questions or concerns around orders placed online, loyalty program membership, product availability, etc.
·  Documenting and handling all in-store customer service issues, including responding to legal concerns
·  Efficiently entering customer information and call notes into the order management system
·  Accurately completing appropriate follow-up actions for order and service resolution
·  Speaking with customers directly over the phone to resolve issues or concerns as needed
Qualifications

·  Demonstrated computer navigation and multi-tasking skills
·  Ability to type 30 WPM minimum
·  Positive attitude and professionalism while speaking with customers
·  Grammar and writing proficiency

Benefits

·  30-50% employee discount
·  Paid time off: 8 personal days & 10+ vacation days per year, plus holidays
·  Casual dress code – Wear your sneakers to work!
·  Medical / dental / vision coverage
·  401(k) with Roth option and company match
·  Opportunities for advancement
·  Learning and development opportunities
·  Stock purchase plan
·  Education reimbursement program
·  Life insurance
·  Employee Resource Groups
·  Employee referral bonus program
·  Recognition and appreciation initiatives