HR Services Representative

Job description

Overview

(This role will start out Hybrid and have an option to go Remote)

 

Foot Locker is seeking an experienced Human Resources Services Representative to join their dynamic, collaborative team. The Human Resources Service Center is the first point of contact for all Total Rewards (Benefits, Compensation, HR Management Systems, Mobility) inquiries for Foot Locker team members. The HR Services Representative provides a high level of customer service in response to team member and retiree questions, telephonically and via email. This individual provides administrative support for the day-to-day administration of Foot Locker Team member life cycle programs.

Responsibilities

·  Provide a high level, first point of contact, customer service to Team Members in response to HR related inquiries via phone, email, and ServiceNow cases while maintaining a high level of confidentiality.
·  Answer questions, research information, and assist with problem resolution within Service Level Agreements (SLAs).
·  Actively monitor case load volumes to ensure effective response and resolution.
·  Escalate complex issues and cases to appropriate team members and departments.
·  Respond to HR Services emails, complete government-required forms, processing of benefit related enrollment forms, resolving system errors, assisting with Self-Service functionality and health insurance.
·  Provide detailed research related to benefit inquiries, and appropriate response to team members and key business partners.
·  Process HR system updates, run daily queries from PeopleSoft, and submit life insurance claims.
·  Update process documentation and provide continuous feedback opportunities.
·  Provide a welcoming and responsive atmosphere, including over the phone, while maintaining high quality customer
·  Maintain a confidential and compliant environment with all inbound and outbound correspondence in accordance with company and government regulations.
·  Assist with various office tasks and provide backup to other team members as required.
·  Ability to operate in a fast-paced, agile, remote team environment.
Qualifications

·  Bachelor’s degree in human resources, business, or relevant benefits work experience required
·  2+ years of customer service and/or call center experience
·  High proficiency in Microsoft Office (Excel, Word and PowerPoint)
·  PeopleSoft and/or HRIS experience preferred
·  Strong oral and written communication skills
·  Able to prioritize, organize, and pay close attention to detail
·  Ability to effectively manage and prioritize multiple tasks
·  Proficient in operating general office equipment: multi-line phone
Benefits

Salary Range: $19 - $21.50 / hour. This range represents the anticipated low and high end of the salary for this position. Salary will be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data. Salary is one component of the Foot Locker, Inc. total compensation package, which includes the below.

 

Foot Locker Benefits:

Employee Discount
Paid Time Off
Medical | Dental | Vision Coverage
401(k) | Roth 401(k)
Stock Purchase Plan
Life Insurance
Flexible Spending Account
Paid Parental Leave
Opportunities for Advancement
Tuition Reimbursement for Qualified Courses
Strong Company Culture
Employee Resource Groups