Order To Cash (OTC) Sr. Specialist

Job description

About the job

·  Manage day to day Order to Cash Operation from order intake, delivery instruction and invoice via SAP
·  Manage performance of external suppliers for Order Taking Operation and Night-Time Call Center
·  Manage system BCP processes in case of troubles to secure reliability and maintain high Customer Service Level

Main responsibilities

·           Manage the performance of order management BPO and the night call center based on the agreed KPIs.

·           Act as the BCP leader in the event of system disruptions (e.g., SAP downtime, EDI issues), and drive master data maintenance, process improvement, manual updates, and training.

·           Coordinate irregular delivery arrangements and gather relevant information during natural disaster events.

·           Collaborate with the Sales team to improve customer-specific order‑to‑shipment processes.

·           Support the order management center with billing‑related tasks, such as issuing credit notes.

·           Record procurement transactions with external suppliers, including SAP PO creation and goods/invoice posting.

·           Work closely with internal IT teams (both domestic and overseas) to resolve IT-related incidents.

·           Participate in supply chain projects, leading and coordinating order management and invoicing activities with internal and external stakeholders for new DC launches and order network optimization initiatives.

·           Manage and update RPA operations.

·           Maintain and update master data (e.g., shipping limitation master, product information, SAP BCP‑related master data).

About you

Education background

·           University Graduate

Technical Skills and Experiences required

·           Experience with the SAP SD module (from order entry to billing) with a solid understanding of its end‑to‑end processes.

·           General knowledge and experience in supply chain management, including demand and supply planning, warehousing, and transportation.

·           Ability to communicate effectively with 3PL suppliers in daily operations.

·           Strong data analysis skills, capable of making logical and data‑driven decisions, proposals, and presentations.

·           MS office Excel (PivotTable, VLOOKUP; VBA a plus), Word, and PowerPoint.

·           Demonstrated experience in proactively driving process improvements.

·           General knowledge of billing operations (e.g., revenue recognition criteria, payment terms, credit note handling).

 

Competencies to be successful on the job

 

·           Ability to proactively identify issues and drive improvements, rather than working only within routine tasks.

·           Willingness to learn new digital technologies (e.g., AI, RPA, Sharepoint, Power Platform).

·           Flexibility, openness to new ideas, and strong collaboration skills with stakeholders.

·           Strong understanding of IT systems and ability to grasp system concepts quickly.

·           Ability to think from a company‑wide, end‑to‑end perspective rather than a departmental viewpoint.

·           Leadership to drive projects and initiatives to completion based on defined objectives.

About Danone

Job details

Dedicated to bringing health through food to as many people as possible, we are a leading global food & beverage company built on four businesses: Essential Dairy and Plant-Based Products, Waters, Early Life Nutrition and Medical Nutrition. 

About Us