Top Client Development Assistant (Fixed Term Contract)
Seoul, SOUTH KOREA
Job description
Key Responsibilities:
TARGET CLIENTS
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VIC & Existing top clients, potential top client, and C group client from Boutiques
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High potential prospects (WW Chanel clients, partnerships…)
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Development of client engagement, experience and relationship, while continuing the journey of retail excellence
TOP CLIENT LOCAL ENGAGEMENT ACTION
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Support execution of yearly top client events incl. catering, gift and client targeting
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Connect with event team to develop top client event format within global guidelines
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Execute and support local events and actions
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Support top client gifting strategy and execute boutique allocation and activation
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Support Art & Culture top client actions
TOP CLIENT ANALYSIS
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Propose and evolve performance measurement formats, help implementation, consolidate and monitor results to fine-tune strategy recommendations
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Establish Feedback forms and KPIs to monitor, evaluate, and improve the effectiveness of client activities
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Set the target KPI and follow up Seoul Flagship incentive scheme KPI
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Report competitor’s top client action
LOCAL BOUTIQUE SUPPORT
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Support boutique with their top client relationship development (ex: Etiquette/Dinner experience), event/trip entertainment and advise on individual approach (ex: Boutique gestures)
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Consolidate and support boutique high-tea service
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Support monthly boutique CEM expertise group meeting
Work Experience
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2- 5 years of luxury client relationship experience, preferably in Event or PR (glossy magazines, PR agencies with Guest management experience), fashion experience and experience in client support is a plus.
Required Competencies
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Fluent in both Korean & English / French is a plus
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Excellent Microsoft Office Suite skills, especially PowerPoint , Excel and Outlook
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Strong connection with local culture, heritage and lifestyle trends
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Deep knowledge & understanding of Korean luxury clients
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Solid sensitivity to the luxury retail and customer service
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Solid level of sophistication on Art, Cuisine, Winery