Specialist, eRetail - Fragrance & Beauty

Job description

Specialist, eRetail – Fragrance & Beauty   

At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity, and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience and potential you could bring to CHANEL.   

 

About the role:  

CHANEL is now hiring a  Specialist, eRetail- Fragrance & Beauty .  You are an energetic, independent, and curious self-starter to join our Fragrance & Beauty (F&B) eRetail Team based onsite in  New York City . The ideal candidate will play an important role in assisting our e-business planning and execution with key Retailers. You will act as the operational backbone of our digital business, owning the end-to-end trafficking and delivery of creative assets to our retail partners. This role interfaces with internal and external teams – both domestically and internationally – and is a key support partner for Marketing, Media, Artistic Direction, Global E-Retail, Planning, and Legal. Your goal is to ensure that the strategic vision, defined by Senior Managers (.com Account Owners), is executed flawlessly on the digital shelf—on time, to spec, and without friction.   

Our ideal eRetail Specialist candidate will have a minimum of 2 years of experience in eBusiness, Marketing, Planning, or Business Development with a passion for details, collaboration, digital strategy, and working on a fast-paced multi-faceted team.

   

What impact you can create at CHANEL:  

As this space evolves, we need dedicated strategy and goals to ensure the appropriate development and execution of media and marketing plans for the brand experience, operational effectiveness, and conversion.  To do so, we require a dedicated eRetail Specialist, with a focus on operational excellence and managing asset deliverables. 

CREATIVE ASSET PROJECT MANAGEMENT    

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Support eRetail calendar maintenance for assigned Retailers with site exposure, relevant dates and campaigns, tracking all live dates, asset deadlines, and campaign windows to ensure no opportunities are missed 

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Own project management timelines and deliverables for creative asset planning.  

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Manage the delivery and internal routing of campaign placements between internal (local Creative, Marketing, PR) and external teams for assigned Retailers 

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Support Senior Managers in kicking-off Asset Plans 

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Understand and reference Global guidelines as needed to support the team’s exploration of new opportunities 

 
CROSS-SITE EXCELLENCE  

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Support Senior Managers in daily site/spot checks during needed coverage moments  

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Conduct rigorous quality assurance (QA) on retailer sites. proactively identifying broken links, missing assets, or incorrect copy and escalating to vendors/retailers for immediate resolution 

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Support Senior Group Director in managing external vendor for automated monitoring of eRetail sites in US 

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Support BTF content delivery across .coms as the primary user; responsible for uploading, auditing, and pushing "Below the Fold" (BTF) content to retailer .coms to ensure product detail pages are launch-ready 

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Manage the day-to-day operations of review seeding and sampling programs, ensuring inventory is secured and technical integration is functioning 

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Support Sampling operations 

STRATEGIC SUPPORT & CROSS-TEAM COLLABORATION  

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Support 360 launch brief inputs across accounts 

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Support team in conducting on-going competitive landscape research and analysis to help identify gaps/opportunities/best practice 

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Maintain a monthly scorecard tracking Asset Delivery Timeliness and Live Site Experience 

  

You are energized by:  

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Organization, details and project management 

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Working in a highly collaborative and fast-paced environment 

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Identifying efficient ways of working and problem solving 

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Building relationships with cross-functional partners and teammates 

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Communication and process-management 

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Ability to work independently and autonomously to drive projects forward and meet timeline/deliverables 

  

What you will bring to the team:  

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Demonstrated strength in time-management, reliability, organization, and detail-orientation 

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Proven experience working in  Excel, Smartsheet (or similar), and Power Point  required 

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Strong workflow and prioritization skills 

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Experience interacting with retailers preferred 

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Willingness to learn, stay curious and contribute ideas to support the greater team 

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Solid cross-functional relationship-building and project management skills 

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Highly self-motivated, with ability to manage-up as needed 

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eBusiness, web & PowerBi experience preferred 

  

Position Logistics:  

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Minimum of 2 years of experience in eBusiness, Marketing, Planning, or Business Development 

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Hybrid Weekly Schedule:  3 Days in office in New York City required  

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Bachelor’s Degree strongly preferred 

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Occasional local travel possible 

  

*Chanel, Inc. reserves the right to edit, change, or make exceptions on designations where circumstances where deemed appropriate.    

  

Compensation:   

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The anticipated base salary range for this position is $61,400 - $90,000.  A base salary is one component of the total compensation for this position. Other forms of variable pay [may/will] be offered for this position. Other components [may/will] include bonus potential, benefits, and/or perks.  

Benefits and Perks:   

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Wellbeing resources include dedicated paid time off for wellbeing (2-week August Office Closure) and a Wellbeing fund   

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Family and care giving benefits (inclusive of parental leave, fertility support, MilkStork, and Care.com Membership)  

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Generous paid time off policies to include vacation, holiday, sick and volunteer days   

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401K and other incentives   

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Robust healthcare offerings; medical, dental, vision, MDLIVE (virtual care), One Medical, Flexible Spending Accounts (Health Care & Dependent Care), Health Savings Account and Employee Assistance Program  

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Life insurance, Accidental Death & Dismemberment, Short Term Disability, Long Term Disability, Health Advocate, International Business Travel Accident & Medical, and Commuter Transit & Parking  

Additional Information:    

Chanel is a private company whose values are grounded in creating conditions for people to perform at their best and feel fulfilled and confident in their work. We offer a unique work environment where individuals are encouraged to better understand the brand, the business, and motivations, so that together we can unlock the possibilities of growth. This is reflected in:  

  Diversity and Inclusion:   

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At CHANEL, we are intentional in promoting Diversity & Inclusion. We foster respect, empathy, and dignity for all.  We believe strongly that the diversity of our people across the full spectrum of human differences is essential to our organisation and the connections we have with each other and our clients.   

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We offer Employee Resource Groups in the US that are voluntary, open to all, employee-led groups formed around a shared identity or lived experience, whose aim is to foster a diverse, inclusive, and equitable community aligned with the values and missions of the communities they support.  

  Chanel Community:   

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CHANEL Community empowers our employees to channel their passions, talents and sense of purpose to contribute to and learn from our communities.  

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Employees are encouraged to take time off annually to volunteer through the CHANEL Community. CHANEL also matches employee donations to select charitable organizations.  

Sustainability:   

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CHANEL Mission 1.5° is our climate action plan. It is focused on transforming the business in line with the ambitions of the Paris Agreement on climate change to limit the average global mean temperature increase to 1.5 degrees Celsius above preindustrial levels.  

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Employees are encouraged to contribute to our US Sustainability efforts at the corporate level and within the divisions, through organized taskforces and initiatives.  

Arts and Culture:   

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We are committed to extending our legacy of cultural engagement. Global support includes the CHANEL Culture Fund, which supports a select group of leading art culture institutions across the globe, and the CHANEL Next Prize for the next generation of creative talent.  US support currently includes Annual sponsorship of the MoMA film program, Tribeca Film Festival programs and Through Her Lens, Support of the Academy Gold Fellowship for Women and Sponsorship of the BAAND Together Dance Festival at Lincoln Center.  

Fondation Chanel :  

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Since 2011, Fondation CHANEL’s mission is for women and girls to be free to shape their own destiny.  Through multi-year partnerships with financial and technical support, Fondation CHANEL is committed to improving the safety and autonomy of women and adolescent girls around the world, impacting over a million women and girls in its first 10 years.      

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For more information, please navigate to the Fondation Chanel website  here     

  Career and Leadership Development:     

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We have dedicated in-house teams focused on supporting the onboarding of employees,   developing leadership skills via custom programs like Imagine Chanel People, Heart of Leadership and group and individual coaching, and blended online and live classes offered on our Bloom platform and by skilled trainers, such as Shape Your Career, to develop career building skills.  

  *Chanel, Inc. benefits and perks are dependent on eligibility and subject to modification by Chanel at any time.