P2P Process Owner

Job description

Location: London, UK

Reports to: Head of Continuous Improvement

Contract: Full time and permanent position

CHANEL

At Chanel, our values are grounded in creating the conditions for people to perform at their best and feel fulfilled and confident in their work.

As part of the Future of Finance initiative, Chanel is implementing several transformation programs including Coupa, a global Source to Pay solution to manage and improve indirect procurement and finance processes; as well as D365, a global ERP solution across sales, procurement and finance, Concur, a global solution to manage Travel & Expenses. This will help to harmonise upstream and downstream processes within the Finance organisation, and help all parts of the Chanel business to work with state-of-the-art technology, and optimise processes.

Working with the Global Source to Pay Process Owner (GPO), this role is critical to driving process improvement initiatives, and activities related to Global P2P processes and strategy. You will leverage your expertise in project management, process optimization, and automation to refine and implement standard methodologies for end-to-end P2P operations. You will collaborate with cross-functional teams, analyse processes, and drive efficiency to optimize the P2P operations and enhance the procure to pay life-cycle, irrespective of solutions used to make purchases at Chanel. As part of the RUN team you are there to ensure CHANEL reaches our Source to Pay (“S2P”) objectives.

About The Role

Acting as the subject matter expert, this is a strategic and challenging role deploying technologically driven P2P (Purchase to Pay) processes whilst working with various regional and local markets and ensuring compliance with globally defined processes.

You'll be working alongside a regional process organisation, as well as the Chanel divisions, Super Users, S2P Solution Architects, to enable successful deployments and support country project teams with functional expertise of processes in scope of transition by supporting in business change assessment, testing and go live enabling a clear and error proof deployment of CHANEL driven enhancements or as part of the Coupa or D365 Releases and upgrades. This role is based in London, with travel to markets where required. Some of the responsibilities will include:

Process Ownership

·  Expertise in source to pay processes, irrespective of the solution/system used, whether Coupa, Concur; D365 (non exhaustive list)
·  Drive continuous improvements / iterations on process landscape to deliver a capable, stable meaningful business process that supports the business agenda.
·  Review local process variations to standard model in alignment with principles defined by the Global Process Owners (GPO) and review/approve/reject with the governance boards as appropriate to minimize the number of ‘local’ process exceptions.
·  On-going knowledge transfer into markets on process changes/modifications.
·  Point of escalation for any process related change request from deployment teams.
·  Work with country teams to drive the implementation of pre-requisites and alignment to operating model to ensure early identification of country variances to standard processes and translate compliance needs (process & legal) into the processes for seamless execution.
·  Directly managing process analyst(s) and regional process leads

Control and Reporting

·  Identification of all risks in processes, plus identification and implementation of key controls required to mitigate any gaps and subsequent risks.
·  Working with Internal Audit to monitor and report on the internal Control Process.
·  Signing off on risk and control matrix and risk register with Internal Audit and the Global Process Owner
·  Responsible for defining and reporting on key performance indicators (KPIs) / establishing targets within the processes and reviewing performance at agreed intervals.

Evolutions and Automation

·  Driving further elimination / simplification / automation and/or offshoring of the Cost Management processes.
·  Implement new technologies in the form of automation and robotics to drive process efficiency and value.
·  Continuously scan the external / internal environment to benchmark, adopt best practices & generate transformation initiatives.

Communications and Training

·  Write, review, and sign off process documentation & SOP’s including market localisations.
·  To own Procure to Pay process streams SOPs and work with the Change and Communications Lead to ensure training material are kept up to date as changes are implemented.
·  Create Procure to Pay process community made up of regional/ market SME's to ensure alignment across regions and share common issues and best practice.
·  Build strong relationships with regional leaders and key stakeholders ensuring high levels of buy in and confidence in the global system.

What you will bring/have

·  Experience of working in a complex, matrix organisation with a global scope.
·  Expertise in influencing change on a global and local level
·  Procurement and finance background with a good understanding of S2P processes and process compliance.
·  Proven S2P experience with a Tier 1 platform (e.g., Coupa, Ariba, etc.).
·  Proven ERP P2P experience with a Tier 1 platform (e.g., D365, SAP, Oracle, etc.).
·  Experience working in a Finance / Internal Control / Procurement / P2P environment.
·  Excellent communication skills (both verbal and written), confidence in presenting virtually and directly to large/senior audiences.
·  Detail-orientated and with good data analysis skills.
·  Proactive nature, time management, prioritisation skills, and a strong customer focus.
·  Ability to think strategically, self-motivated, and capable of working with little supervision.
·  Advanced Microsoft Excel skills.
·  This role will be expected to write and speak in English. French and any additional language skills would be celebrated.

You are energised by

·  Working in global organisations with the highest degree of complexity.
·  Working in and with a flexible, highly professional open-minded and multicultural team.
·  Successfully prioritising and efficiently managing multiple assignments.
·  Building meaningful relationships with your stakeholders and pre-empting their needs.

At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity, and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience, and potential you could bring to CHANEL.