Membership Coordinator / Professional

Job description

Job Mission:

To support the seamless execution and continuous improvement of the Membership and La Collection programs through efficient operational management, system maintenance, and cross-functional coordination. This role ensures accuracy in gift and membership management processes, provides support to frontline teams, and helps deliver excellent client experience aligned with brand standards.

Key Responsibilities:

·  Oversee and deliver flawless daily operations of the Membership and La Collection programs, including technical support, issue resolution, and internal/ external communications
·  Manage gift inventory and stock flow, ensuring accurate tracking, on-time delivery to boutiques, and budget and expense management
·  Coordinate and facilitate training sessions for boutique teams on program features, updates, and operational procedures
·  Contribute to program development by supporting content updates and the creation of digital assets (e.g., websites, cloud pages), and by collaborating with key stakeholders
·  Maintain and cleanse client data, including follow-up on technical issues with support and clear communication with the TDS team
·  Act as the primary contact for ad hoc inquiries from CCC and boutiques, ensuring timely and accurate responses, and establishing SOPs for handling client inquiry
·  Support the planning, execution, and post-event follow-up of client services and events linked to Membership and La Collection initiatives

Person Specifications:

Academic / Professional Qualifications 

·  University degree in business, marketing and etc.
·  Strong & clear communication skill and strong negotiation skill with vendors and internal counter parts
·  Strong & detailed documentation skills especially on MS Office tools(word, excel, PowerPoint)
·  Strong with numbers & details

Work Experience

·  Beauty/Fashion marketing/CRM experience preferred
·  Experience in luxury industry preferred
·  Minimum 3year (or more) experience in relevant jobs

Required Competencies

·  Creative ideas, abilities to think differently from to the others
·  Time management, collaborative, organized, proactive, flexible
·  Ability to maintain professional relationships with other related divisions
·  Excellent organization, planning and project management skill
·  Problem solution and Data analytics skill
·  Good English and Korean in both speaking and writing

Key Interactions:

Internal

·  Frontline & Retail teams
·  Forecast & marketing, e-biz teams
·  Regional and local TDS
·  DC
·  CCC

External

·  Proven negotiating skills with agencies, experts and other related vendors
·  Development specific implementation and effective communication with agencies and experts
·  Printing companies, other related vendors