Deputy Manager, Harrods

Job description

YOUR ROLE @CHANEL  

 

A Deputy Manager is responsible for driving the sales, for managing all operations, product, and HR functions of the boutique to assure an exceptional client experience and optimum profitability. Deputy Managers motivate their team to always deliver retail excellence and an exceptional client experience whilst ensuring an inspiring environment for their team to thrive. 

 

A Deputy Manager must be an excellent communicator at all levels, disciplined, self-driven, enterprising, agile and efficient. They should have developed leadership skills, constantly growing and developing their team of managers and beyond. They should have strong clienteling capabilities and lead by example with building client relationships and driving the boutique CRM strategy. Most of all they need a strong commercial acumen whilst ensuring their team can action the Boutique Director’s strategic vision for the long-term success of the business. 

 

WHAT IMPACT YOU CAN CREATE @ CHANEL  

 

Team Leadership & Engagement  

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Develop Managers to ensure their teams deliver the Chanel experience to every Client. Support them with consistent coaching, identify their development and training needs, and those of their team, and partner with them to tailor individual action plans. 

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Work alongside the Assistant Manager(s) to organise the team, and delegate tasks where appropriate   

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Identify, recruit and develop talents and work with HR and the Boutique Director to secure succession plans.  

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Translate strategic and business goals into concrete and individual actions and objectives. Assess, monitor and manage performance to ensure these goals are achieved.  

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Manage and motivate the team to drive the business: create a positive work environment, encouraging collaborative work practices, empower the team, encourage innovative solutions.  

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Coach Managers into taking responsibility for the management, development and engagement of their own teams.  

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Take part in the recruitment, training, evaluation, motivation and development of the staff. 

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Network with CHANEL colleagues to share best practices.  

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Be the voice of HQ communicating strategic vision, KPI’s, projects and initiatives and ensuring that the team are consistently displaying the CHANEL Values & Behaviours.  

 

Business & Client Development  

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Support and consult on the buy for Harrods, using trend and sell through data to assist. 

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Lead and develop the business of the boutique, by cultivating a comprehensive and strategic knowledge of your business and relating to all relevant stakeholders.   

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Partner with the CRM team to identify key opportunities and best practices for the boutique and support them with the training and development of the team in this key area.  

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Maximise the potential of all product categories carried in the departments, capitalising on all available support (visual merchandising, training, clienteling, events, HR team…) and fostering synergies between categories.  

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Build a loyal Clientele, taking advantage of all clienteling tools from the CRM team.  

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Establish a client-centric and service mindset within the retail team to ensure the highest level of client experience and achieve Client retention objectives.  

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Be the voice of the boutique by understanding business and local market to suggest actions and recommendations.  

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Be aware of the competitive landscape and market trends and in comparison, the CHANEL fashion fundamentals. 

 

Operations  

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Work closely with the Ops Manager to ensure policies, operational standards and procedures are communicated, understood & implemented whilst also proposing improvement actions.  

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Monitor headcount and partner with Finance on the review and action of the monthly headcount meeting.  

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Take accountability alongside Boutique Operations for the health and safety management of the boutique.  

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Supervise asset protection and risk management.  

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Control stock loss within the boutique budget and implement stock audits effectively.  

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Ensure that the team is fully trained and understands the Company systems relating to all areas of compliance. 

 

WHAT YOU WILL BRING TO THIS ROLE  

 

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Extensive Boutique and People management experience in the luxury goods sector.  

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Existing International Clientele network.  

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Experience in managing VIC client events.  

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Excellent communication and relationship building skills.  

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Outstanding sense of client service, sense of initiative and commercial creativity with fashion sensitivity.  

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Strong knowledge of fashion and trends.  

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Keen interest in culture and art.  

 

YOU ARE ENERGISED BY  

 

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Developing talents within your team and growing and developing your team’s skillset. 

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Arts and Culture, fashion trends and the luxury world. 

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Making decisions as part of a collaborative team, but also the ability to operate with autonomy. 

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Contributing to the on-going and companywide version of sustainability. Sustainability is one of CHANEL’s key performance drivers, embedded into our ways of working we require continued collective action from all employees to deliver on CHANEL’s House Sustainability Ambitions across our four key areas: 

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Restoring Nature and Climate 

· 
Investing in Circularity 

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Advancing dignity and prosperity 

· 
Promoting the autonomy of women 

 

WHAT YOU WILL GAIN FROM THIS EXPERIENCE  

 

· 
This is a change in structure for this boutique and the potential is huge.  

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The Harrods business represents 30% of the CHANEL UK Fashion Business and so is of critical importance. This role is at the centre of Harrods business and gives great exposure and visibility to the successful candidate. 

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The Harrods business is constantly growing and evolving, and this role gives a great opportunity to be a part of this transformation. 

 

BENEFITS @ CHANEL  

  Our employee benefits have been created to support you across your professional and personal life by offering you: 

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Physical Wellbeing: Private Medical Insurance covering pre-existing medical conditions and ability to add family members, Online GP App with 24/7 appointments available within 24 hours and Cycle Scheme participation for a tax-exempt bike and/or accessories 

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Financial Wellbeing: Pension, Life Assurance and Retail Discounts across multiple retailers including Supermarkets, Gyms, Days Out and 100s more. 

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Mental Wellbeing: Employee Assistance Programmes and Other Support Lines   

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Platforms: Multiple Platforms to support across Wellbeing  

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Lifestyle: Arts & Culture Ticket Discounts across major London attractions, CHANEL Product Discounts and Employee Only Sales 

· 
Employee Recognition: Service Awards Programme offering CHANEL Products, Retail Vouchers and Additional Holidays across milestones 

 *Benefits are eligibility dependant and subject to change at any time 

At CHANEL, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience and potential you could bring to CHANEL.