Boutique Sales Manager - RIVIERA MAYA

Job description

As a Boutique Sales Manager , you will play a key role in the boutique's success by ensuring an exceptional client experience through meticulous planning, effective follow-up, and strong leadership. The Sales Manager is dedicated to unlocking the potential of each team member, fostering individual growth, and driving the overall success of the business. As a true ambassador of CHANEL style and brand image, the Sales Manager upholds its status as the ultimate benchmark in luxury.

Key Responsibilities

Managing a team of Fashion Advisors

·  Ensure the teams proper understanding and deployment of the House's strategy.
·  Coach the team to bring it to a high level of style expertise and client experience.
·  Federate and motivate the team towards the achievement of commercial objectives via regular one-to-one follow-up meetings.
·  Maximize the potential of the individual, define the priority actions of individual skills development, and monitor them while ensuring regular communication to the Deputy Manager on this topic.
·  Managing the team in terms of leadership and in partnership with the Boutique Director performing performance appraisal, setting, and monitoring individual goals of sales team members
·  Conduct and/or organize briefings to the team and animation of Morning Briefings
·  Observing, interacting, and coaching the Team on the Floor to elevate the staff at the expected level of Style and Client experience.
·  Identifying development areas of team members & proposing corresponding action plan, including training programs
·  Encouraging team spirit, knowledge sharing and know-how.

Driving the business and managing an activity

·  In collaboration with Boutique Director contribute to the development and implementation of the boutique overall business strategy
·  Oversee the compliance with Boutique procedures and the Boutique Charter.
·  Pro-actively propose suggestions for a better client experience and boutique operational efficiency.
·  Manage and monitor sales of an activity to ensure strong progress towards the goal.
·  Assist in buying of the collections for the boutique while respecting the budget, the guidelines and the one boutique one story.
·  Perform quantitative analyses to make recommendations related to business and product strategy.
·  Set up action plans aimed at developing business and performance of his activity.
·  Make regular reports to the Boutique Management.
·  Ensure the visibility of the product line in collaboration with Visual Merchandising.
·  Optimize inventory management and follow sell-through and inventory objectives for his category.

Being an ambassador of the brand

·  With clients ensure consistent delivery of client experience in line with the brand guidelines and participation in client events.
·  Always embody the environmental and societal values ​​of the House and acts as an ambassador of the house.
·  Use Chanel Brand Image as a filter in decision making.

You are energized by:

You are results driven with excellent communication skills and strong leadership capabilities. Your solution-oriented and detail-oriented mindset, and your ability to adapt in an ever-changing environment will be key assets to succeed in this position.

What are we looking for?

Leadership and Management skills:

·  Strategic thinker: Analytical and systemic, challenge the status quo, communicate the vision to inspire and engage.
·  Relationships-focused: Collaborative, partnering and influencing skills.
·  Ability to develop and empower people: Listening and empathy, feedback and coaching skills, performance management, delegation.

Managing Business skills:

·  Strong client experience mindset.
·  Able to understand and synthesize business and market intelligence.
·  Problem solving and dispute resolution skills.
·  Technology savvy and digital trend awareness.
·  Fluent in English, - good written and verbal communications skills.

Soft skills:

·  Posture and communication skills: Verbal and written communication, storytelling.
·  Curious, personal agility, continuous learner.
·  Self-awareness, self-confidence, and self-control/stress management.
·  Enthusiasm, energy, and motivation.
·  Open to diversity and cultural differences.
·  Appreciation for art, luxury, and beauty.
·  Trustworthy with integrity/ethics.