QC and After Sales Services Executive - WFJ

Job description

Job Purpose: This position is responsible for performing quality control check for both core & high end watches & fine jewelry products to ensure our products are compliant as in best condition without defects and to take care of product & customer repair claims as well. Key Responsibilities: Quality Control • Local Country Core & High End Watch & Jewelry Quality standard & result (Import/Export/Routing/Repair Claims) • Arbitrating the quality issues within its country (or via regional/global office) • Boutique support/training for Quality related issue • Representing its country within WW Chanel quality organization • Prepare Quality report & analysis • Communication (e.g.Quality alerts, announcements to stakeholders) After Sales Service • Coordinate the process & communication for both Core & High End Jewelry repairs whether repaired by either local or global (In House & External workshop). • Boutique support/training for Aftersales related issue • Spare part management & inventory control measures Processes & Systems • POS/CASS/AX/WMS (or any upcoming new systems) related procedures, processes & data Person Specifications: Academic / Professional Qualifications • College or University graduate • GIA Graduate Gemologist Diploma (研究寶石學家文憑 (G.G.) is a must. Work Experience • 3 years or above working experiences in related area. • Experiences in statistical quality control will be a plus. Required Competencies • Good English writing and speaking • Good at MS Office. • Very good communication and interpersonal skills • Attentive to details • Fast learner, team player & continuous learning spirit • Agile mindset and open minded Key Interactions: Internal • Watch Repair Technician team • Logistics & DC team • WFJ division team • Regional WFJ Quality, Aftersales & Operation team • Global WFJ Quality, Aftersales & Operation team External • External Repair Workshop • Other Repair or operation related vendors At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience and potential you could bring to CHANEL.