Aftersales Coordinator

Job description

Chanel is a world leader in creating, manufacturing and distributing luxury products, including Ready-to-Wear, Accessories, Fragrances, Makeup, Skincare, Jewellery and Watches. Founded by Gabrielle Chanel in 1910, the House remains dedicated to quality craftsmanship and offering high-end creations. At present, Chanel employs more than 32,000 people worldwide.

Chanel is dedicated to creating the conditions for people to perform at their best, building on their strengths and enabling them to benefit from new opportunities. It offers a unique working environment where people are given time to understand the brand, the business, and develop their personal motivations. This means everyone can grow, continue to be inspired and feel included, now and in the future. The company fosters true collaboration and respect for all, grounded in the belief that diversity is essential to the success of the organization and its people.

Due to internal promotion, we are excited to recruit for an After-Sales Coordinator to join our Client Care and After Sales team. This role is based in our Distribution Center and is full time.

WHAT IMPACT YOU CAN CREATE AT CHANEL  

Coordinating all Client Fashion, Time piece and Fine Jewelry repairs, ensuring that all after-sales services provided meet high-quality standards and contributes to an exceptional client experience whilst also fostering collaboration that leads to delivering strong  After Sales and Service support across all business areas, including CHANEL Boutiques and the Client Care Department. 

 

YOU ARE ENERGIZED BY  

Being proactive in your ways of working, to address After Sales Service needs independently and effectively, while maintaining the highest level of professionalism, reflecting the Chanel client service values and prioritizing brand image and integrity in all after sales interactions and repairs. 

 

WHAT WILL YOU DO?  

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Ultise strong attention to detail and product knowledge to deliver professional assessments of all Client After Sales Service requests. 

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Oversee and manage the packing of domestic and international shipments as needed 

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Conduct assessments of Stock product when required 

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Monitor and be accountable for coordinating all After Sales cases whilst focusing on providing exceptional follow up and communication on open cases 

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Responsible for the efficient ordering of spare parts, ensuring that all necessary components are readily available to support the After Sales process 

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Monitor inventory levels for spare parts and related items, utilising inventory management systems to ensure accuracy 

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Act as a key liaison between departments by sharing valuable business insights derived from data analysis 

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Prepare and present comprehensive reports on inventory, claim status, spare part usage, and overall performance  

WHAT YOU WILL BRING  

 

· 
Excellent interpersonal and communication skills with the ability to build strong relationships internally and externally 

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A positive attitude, empathy and resilience when addressing Boutique and Client care enquiries and requested support 

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Demonstrated adaptability to a variety of circumstances, creative problem solving and quick thinking to resolve cases 

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Ability to thrive in a fast paced environment  

· 
Intermediate proficiency in Microsoft Office products including Word, Excel and PowerPoint. 

 

Demonstrated After Sales care and retail experience including product quality experience to proactively address repair service needs independently will be highly regarded.  

 

WHAT CHANEL CAN OFFER YOU  

 

Chanel is dedicated to empowering our people to develop and learn wholistically. We believe by nurturing the whole person, not just the employee, we give people the space and tools to design their impact based on their individual strengths and intrinsic motivations. 

 

Chanel remains committed to rewarding people competitively, as well as offering initiatives such as wellbeing programs, learning and development opportunities, and parental leave for all parents globally. 

 

We strongly encourage your application, as we value the perspective, experience and potential you could bring to CHANEL. We are an Equal Employment Opportunity Employer and personal attributes do not form part of the selection process. Our team is selected solely for their talents and capabilities. We welcome the opportunity to learn how we can leverage your unique abilities and experiences to drive us forward.