Technical/Store Support Technician (Retail/POS Experience)
Mississauga (Peel Regional Municipality) Sales
Job description
Job Description
Technical/Store Support Technician (Retail/POS Experience)
Position Description
Are you motivated by providing excellent customer supporting a dynamic and diverse retail environment? If so, we are looking for a talented individual who is a self-starter that is looking for a challenge supporting our client’s point of sale and media environment.
Along with your technical skills for diagnosis and support of the retail environment, you will also be responsible for producing client reports, ticket trend analysis, and team metrics on a daily, weekly and monthly basis.
With your up to date skills in the use of Microsoft reporting tools, plus your ability to provide creative solutions to challenging issues, this will enable you to provide superior support to our client to ensure continued success.Work Location: Mississauga Your future duties and responsibilities
As part of the Global Technology Operations Canada, End User Services team. The member will be responsible for the set up and support of POS desktop and laptop equipment.
Responsibilities include:
• Imaging, installing, diagnosing, repairing, maintaining, and upgrading various types of PC equipment.
• Troubleshoot problem areas in a timely and accurate fashion.
• Provide end-user assistance where required.
• Project work for new and existing deployments.
• Inventory Management
• Store Build Process Required qualifications to be successful in this role
Technical Knowledge of:
• Windows 7, Windows 10, (Mac OS X is an asset)
• Antivirus
• MS Office Professional Suites 2010 / 2013 / 2016
• SharePoint 2016 (is an asset)
• Database – SQL / Oracle
• Knowledge of Computer hardware
• Knowledge of networking principles
• Ticketing system (ITSP / ITSM is an asset)
Soft skills:
• Customer service oriented
• Professional appearance since this is a client facing role
• Self-starter, ability to work independently
• Must be able to meet scheduled deliverables
• Team player
• Dynamic & Resourceful
Education and Experience:
• Post-secondary education in a relevant discipline or equivalent in work experience
• 3-4 years of related experience ideally within a Retail context, providing retail store support
Bilingual
• English: spoken and written. French would be an asset Build your career with us.
It is an extraordinary time to be in business. As digital transformation continues to accelerate, CGI is at the center of this change—supporting our clients’ digital journeys and offering our professionals exciting career opportunities.
At CGI, our success comes from the talent and commitment of our professionals. As one team, we share the challenges and rewards that come from growing our company, which reinforces our culture of ownership. All of our professionals benefit from the value we collectively create.
Be part of building one of the largest independent technology and business services firms in the world.
Learn more about CGI at www.cgi.com.
No unsolicited agency referrals please.
CGI is an equal opportunity employer. In addition, CGI is committed to providing accommodations for people with disabilities in accordance with provincial legislation. Please let us know if you require a reasonable accommodation due to a disability during any aspect of the recruitment process and we will work with you to address your needs.
Desktop Technician
Job Description
Are you motivated by providing excellent customer supporting a dynamic and diverse retail environment? If so, we are looking for a talented individual who is a self-starter that is looking for a challenge supporting our client’s point of sale and media environment.
Along with your technical skills for diagnosis and support of the retail environment, you will also be responsible for producing client reports, ticket trend analysis, and team metrics on a daily, weekly and monthly basis.
With your up to date skills in the use of Microsoft reporting tools, plus your ability to provide creative solutions to challenging issues, this will enable you to provide superior support to our client to ensure continued success.
The Store Support Technician is part of the GTO Canada End User Services team.
The member will be responsible for the set up and support of POS desktop and laptop equipment for our client.
Responsibilities include:
• Imaging, installing, diagnosing, repairing, maintaining, and upgrading various types of PC equipment.
• The person will also troubleshoot problem areas in a timely and accurate fashion.
• Provide end-user assistance where required.
• Project work for new and existing deployments.
• Inventory Management
• Store Build Process
Technical Knowledge of:
• Windows 7, Windows 10, (Mac OS X is an asset)
• Antivirus
• MS Office Professional Suites 2010 / 2013 / 2016
• SharePoint 2016 (is an asset)
• Database – SQL / Oracle
• Knowledge of Computer hardware
• Knowledge of networking principles
• Ticketing system (ITSP / ITSM is an asset)
Soft skills:
• Customer service oriented
• Professional appearance since this is a client facing role
• Self-starter, ability to work independently
• Must be able to meet scheduled deliverables
• Team player
• Dynamic & Resourceful
Education
• Post-secondary education in a relevant discipline or equivalent in work experience
Bilingual
• English: spoken and written. French would be an asset Your future duties and responsibilities
Required qualifications to be successful in this role
Donnez un élan à votre carrière.
Le secteur des technologies de l’information (TI) connaît une période extraordinaire. La transformation numérique des organisations continue de s’accélérer, et CGI est au premier plan de ce changement. Nous accompagnons nos clients dans leur démarche numérique et offrons à nos professionnels des opportunités de carrière stimulantes.
La réussite de CGI repose sur le talent et l’engagement de nos professionnels. Ensemble, nous relevons les défis et partageons les bénéfices issus de la croissance de notre entreprise. Cette approche renforce notre culture d’actionnaire-propriétaire ainsi, tous nos professionnels bénéficient de la valeur que nous créons collectivement.
Joignez-vous à nous pour prendre part à la croissance de l’une des plus importantes entreprises indépendantes de services en technologies de l’information (TI) et en gestion des processus d’affaires au monde.
Pour en savoir davantage à propos de CGI : www.cgi.com.
Les candidatures non sollicitées provenant de cabinets de recrutement ne seront pas retenues.
CGI favorise l’équité en matière d’emploi. De plus, CGI s’engage à offrir des accommodements aux personnes handicapées, conformément à la législation provinciale. Veuillez nous indiquer si vous vivez avec un handicap nécessitant la mise en place d’accommodements raisonnables dans le cadre de notre processus de recrutement, nous collaborerons avec vous pour répondre à vos besoins.
Skills
· Retail
· Windows
Reference
619494